Shoe Stores in South Shields, Tyne And Wear

“Very helpful and friendly staff when attending for my teenage son's school shoes. They measured his feet and gave great advice on fitting. I'd definitely recommend.”

“New Look are great. They are a well know ladieswear brand which cater for all shapes and sizes. The South shields branch isn't a particularly large branch so they do not sell all of the petite/tall/inspire ranges that some of the larger stores stock, but they do have a nice selection of clothing for the average lady. Their prices are competitive and the quality of the clothing is generally good. I would not recommend the shoes for everyday wear as they are quite cheaply made in my opinion, though they are cheap and cheerfully priced too so are durable enough for a few nights out on the town! They also do student discount of 10% with a valid NUS card, however this discount does not apply if the item you are buying is already reduced. I have never had a problem with any of the staff or with returning any items - you are dealt with politely and swiftly.”

“I ordered a coat online for my daughter to tryIt was delivered to another store.It unfortunately didn’t fit so I returned to the Kingston Park store on 30.11.23.The service I received was fantastic.The lady was very professional. The whole process of returning the item was extremely good at the store.Thank you.⭐️⭐️⭐️⭐️⭐️”

“Nice cloths. Can be pricey, but quality is good. Well made and unusual designs. I wear a lot of glittery cloths and with diamontes on and frilly items, so my kind of store. I get river island vouchers for birthdays, mothers day, and of course Christmas. So end up spending around £900 a year if not more for holiday items to take away, ie, tshirts, maybe a dress or two, sandles, evening bag/ purse ectStaff always very helpful in South Shields store. Metro centre Newcastle is a lot larger so went there October 2019 with my £300 biryhday money. Bought a lot for my monies.So Christmas 2019 plan to spend my £300 Christmas monies there again, get even more on Boxing day sale, will be visiting the store in metro centre more variety of clothing.”

“Thank you to the manager at South shields store who refunded me for a top my son had previously bought. She showed dignity and respect and understanding and excellent customer service.”

“It's nice to see this shoe shop go strong for so many years. I remember going there as a child and getting my school shoes from there. There is a wide variety of shoes for children, men and women for excellent pricing and value. Whether your looking for trainers, work shoes or just casual wear this is a fantastic place to go. The only downside is that it has remained the same for quite some time and hasn't been able to modernise with the times. It's still a great shoe shop none the less.”

“Five stars for exceptional customer service.
I came in on Saturday 15th June at about 15.30 and was greeted by a young man in a white t-shirt at the top of the stairs. He complimented a tattoo on my leg and we had a great chat - he was friendly and helpful and brilliant at building rapport with me. He helped me find the item I was looking for and I went to pay. At the counter I had another great interaction with a young lady with multicoloured hair. She asked if I'd found everything alright and showed me to the fitting room so I could check the size. As the counter was in the Game concession, I asked about a video game system which wasn't even in stock and she took time to understand my interest and share her knowledge of the product and retro gaming in general.
This was an exemplary customer service experience. Both colleagues proactively engaged me, they asked questions to understand how they could help me, and they brought a bit of craic to build rapport. Please extend my thanks to them for making my visit worthwhile and fun!”