December 2023 by Rebecca Freer
I ordered a coat online for my daughter to tryIt was delivered to another store.It unfortunately didn?t fit so I returned to the Kingston Park store on 30.11.23.The service I received was fantastic.The lady was very professional. The whole process of returning the item was extremely good at the store.Thank you.??????????
January 2023 by Denis Green
Ordered a hoodie for delivery by 24/12/22 from Dalton Park store for delivery to Washington. Ordered to Washington as we'd be in Washington 24/12/22.It didn't arrive, the order is lost/delayed.Went into my local store, South Shields, with my original til receipt, for a refund and they said I need to goto the store I ordered it from..!!..so a 40 mile round trip just because they failed to fulfil their promised delivery date.Also asked the staff member to call Dalton Park and/or Washington and she said she wasn't able to, which is very disappointing.I was extremely angry at this point and told the staff member it's a fffing joke (which it is) and got straight onto the phone to their call centre who advised they should have refunded in store but refunded my straight away.No wonder the retail shops are struggling with customer service like this.Will use an alternative shop or order to a different store in future as, I wouldn't be sorry if they decide to close this store!Call centre customer service and complaints department was excellent, as you'd expect from Next.
December 2022 by choudhry younas
?lots of variety
October 2022 by Brian Johnson
100 percent customer service been in today Sunday . For my wife ??? hadn?t got a clue ??? Girl seen me looking lost said can I help . Yes a need these took time to find what I wanted . Some patients that girl thank you so much help and advice . See soon a khow where to come now . Trainers fitted like a glove . Good crack and laugh together thanks . thank you so much . she loved trainer?s .
August 2022 by Kila Whale
If you read up the reviews you'll find a trend, lots of customers have their orders either delayed or totally missing. I ordered the last item on the stock before it was all sold out, I was really looking forward to it and somehow Next delivered it to a wrong stock and now it's missing, they cannot track it anymore. How is it even possible this day and age where you pretty much scan from one place to another. Surely, they can tell me where the item was last located and ask that store, I'm seriously put off by it now, left such bad taste that I won't recommend their online or not bothering to buy anything from them either, shockingly bad service from Next.
August 2022 by Bella Vyte
The most horrible customer service and store I ever been before. Paying such money and even when collecting parcels didn?t receive correct amount of bags and items. It?s a joke to come back one more time to store to collect second parcel again, pay for parking and fuel one more time and waste my time for it. Never will order in this shop again.
July 2022 by Raad Alazzawi
Lovely product and staff
May 2022 by Mary-ann Rogers
Would just like to thank the two lovely ladies that were working til 6.30 thurs 5th May . I thought the store was open until 7pm when we arrived at 6.10pm to choose my son an outfit for my upcoming wedding . They were very pleasant, engaging and accommodating even tho we were the last customers of the day .Great customer service .
July 2020 by Irene Thompson
Can not fault this store or staff very happy and very helpful great atmosphere nothing is too much trouble love visiting this South Shields shop 5stars x
July 2019 by AmadA
Okay store, however the website is terrible to use chat I bought a perfume from there however didn?t get a chance to use because it leaked everywhere.... was really disappointed...
July 2019 by Gary ?POPS? Breheny
Use this shop on regular basis. Especially to pick up parcels. Excellent customer service.
July 2019 by Wilmer Carcamo
Good stuff for a good price
July 2019 by gone forever chalamet hopper yuri dimitri
Extremely angry. Ordered a pair of Vivianne Westwoods, due to come on Tuesday sometime after 12pm. My mum went to pick it up and it wasn't there. I was looking forward to wearing these but I am fuming. I should have my order! Absolutely horrendous. Never experienced this from Next, the delivery is always good, but I am the most disappointed I've been in a while.
February 2019 by Martin James
Great little Next outlet in South Shields.
February 2019 by Nxxa
Okay store, however the website is terrible to use chat I bought a perfume from there however didnâ??t get a chance to use because it leaked everywhere.... was really disappointed...
