Bicycle Stores in South Shields, Tyne And Wear

“Outstanding service both from the lady who dealt with me at the till and from the guy who fitted my battery. Both very friendly and helpful. Battery was fitted straight away. Would definitely return to this store. Both assistants are an asset to the store.”

“Five stars for exceptional customer service.
I came in on Saturday 15th June at about 15.30 and was greeted by a young man in a white t-shirt at the top of the stairs. He complimented a tattoo on my leg and we had a great chat - he was friendly and helpful and brilliant at building rapport with me. He helped me find the item I was looking for and I went to pay. At the counter I had another great interaction with a young lady with multicoloured hair. She asked if I'd found everything alright and showed me to the fitting room so I could check the size. As the counter was in the Game concession, I asked about a video game system which wasn't even in stock and she took time to understand my interest and share her knowledge of the product and retro gaming in general.
This was an exemplary customer service experience. Both colleagues proactively engaged me, they asked questions to understand how they could help me, and they brought a bit of craic to build rapport. Please extend my thanks to them for making my visit worthwhile and fun!”