April 2023 by Joe ?Dollyfanuk? Skelly
Train station Newcastle. Near Platform 11. Member of staff so miserable. Looked quite annoyed because I'd interrupted her texting session on her phone. No please, no thanks and no smile. Dreadful when you think how competitive the market is today for shops. Not to mention how expensive WHSmiths is as well - I thought the experience might make up for the prices. As a former retail manager - I was thinking "no service with a smile then".
April 2023 by John Probert
main shop open shop on station closed exsperisnce
April 2023 by lis Layburn
To the lovely staff taking there time to look for a book about 7 women they didn't give up but after I left my daughter informed it was 7 husband's? thank you for your kindness
January 2022 by John Dalton
when i was going there i was expecting more than what was there it was dull dry and empty. the atamosafere was just outdated , i spent about 5 mins looking around before i realised there was nothing i wanted, so i ended up only buying a bottle of water using a gift card i got given i tryed swiping it a few times before one of the "staff" came and tried unsurprisingly it didnt work and i was stood there whilst they typed 10 differant codes into the machine . after all of that i hat to drink the water that had a strange floral taste which left me feeling sickly for the rest of the day. definitely not returning again.
August 2021 by John Anderson
Great books top novels nice place go to its handy upstairs in Newcastle has a post office nice staff aswell some cheap prices aswell in Newcastle branch
July 2019 by David King
Don't take book tokens. Ridiculous. Can't do zero stars,
June 2019 by lorna bould
good shop.
June 2019 by Alan Averill
Too expensive
April 2019 by Christine Newton
Great place to get newspapers and magazines on the go and staff always helpful and friendly
February 2019 by Garry Phillips
Do you want a bar of chocolate for a £1 extra?
October 2018 by Deimante Baguckaite
A certain female member of staff who works at WHS in central station is very ignorant. Very bad customer service.
October 2018 by Amanda Ritson
Disgrace bought a calculator only to find it was faulty returned a few hours later they wouldnt refund as they said it had been used, which it had to be to discover the fault!!!! Have read their returns policy which they are breaking will be making an official complaint
September 2018 by lorraine morrow
Really lovely helpful lady serving today at the WH Smith Newcastle upon Tyne train station . The small one on the platform. Please pass on my sincere thanks as I left the shop without my bag and she very kindly came looking for me. The bag had my ticket, phone and purse. Thank goodness for her diligence. Around 17.30 today the 12th of September 2018. Thank you so much.
June 2018 by Kevin Cummings
Good service nice choice of goods
October 2017 by Grahame Brown
Absolute rip off, sandwiches totally overpriced, dry and tasteless. Only took their meal deal as the sandwich alone was so expensive then found out the crisps were out of date. Do yourself a favour do to boots in platformâ?? 2 instead. I won't be back there I'm absolutely furious at getting ripped off, if I could post zero stars I would
