May 2025 by Matt
Rude staff on the checkout
January 2024 by M H
Made a phone call to this store at lunchtime today New Years Eve and I asked a simple question as advised to do so on your website - Can you tell me if your open today please? Got an abrupt reply of 'WEll I'VE ANSWERED THE PHONE HAVEN'T I ! '
So with that attitude from I think she said her name was Eleanor I certainly won't be going to that shop ever again. She obviously needs some customer service training.
So I took my business elsewhere to a shop that were happy to help and not in any abrupt, rude and condescending manner.
January 2024 by Martin H
Made a phone call to this store at lunchtime today New Years Eve and I asked a simple question as advised to do so on your website - Can you tell me if your open today please? Got an abrupt reply of 'WEll I'VE ANSWERED THE PHONE HAVEN'T I ! 'So with that attitude from I think she said her name was Eleanor I certainly won't be going to that shop ever again. She obviously needs some customer service training.So I took my business elsewhere to a shop that were happy to help and not in any abrupt, rude and condescending manner.
December 2023 by Bh fragile Bh fragile
Absolutely horrid!! The staff are unreasonable, racist and aggressive this place deserves to be closed down we got kicked out for trying to buy an item and we were asking questions and the lady was being aggressive and ignorant then another lady came over and started shouting at us to get out and that we are disgusting when all we were trying to do was buy a gift for my brother, Absolutely disgusting behaviour they are unreasonable and deserve to be fired and the place to get closed down.Disgusting people..
April 2023 by horse menace
got charged too much for a metal ruler, self checkouts are not hoof friendly! good notebook and hay selectionhorse menace will not be returning
February 2023 by John Hayes
This is that third WH Smith I?ve been in on my return trip home. They clearly need a new training department or improvement in their EVP to attract staff. Everyone looked stale or miserable and one I had to stop them serving me as they were complaining at anything I asked! Look after your people and they will look after your customers WH Smith.
February 2023 by John Here2help
This is that third WH Smith I?ve been in on my return trip home. They clearly need a new training department or improvement in their EVP to attract staff. Everyone looked stale or miserable and one I had to stop them serving me as they were complaining at anything I asked! Look after your people and they will look after your customers WH Smith.
January 2023 by Nicola Carpenter
All good
December 2022 by Johnson
The level of customers service skills definitely needs improving. Popped in to pick up a couple of bits. Item scanned through self service twice by mistake. Removed the item but needed staff card to confirm. Lady stood at the tills as the self checkout loudly proclaims "Assistance is on the way" got tired of waiting for her to assist despite sizeable gaps in customers.
December 2022 by Mark Harford
Still here after all these years, feels more like a nostalgia trip
October 2022 by Erin Wezza
Jane was really friendly and helpful on the till upstairs, brightened my day! :)
October 2022 by Gillian McInnes
Well laid out, helpful staff
June 2022 by Richy Cairns
Grate shop friendly helpful staff
June 2022 by Hannah Wild
A really large store with a huge range of magazines, books and stationery etc. Store is well laid out and easy to fine what you are looking for.
June 2022 by Kitt Universe
People love to complain so quickly but the store is here for everyone and I have never had any issues. Always nice and friendly staff. Post office is definitely very useful.
