January 2024 by Rini Antony
Excellence in service ?
January 2024 by Hast ?Almo? rahimi
I booked an eye test for my child, provided all her details, but on the scheduled day, I had to wait for 20-30 minutes despite having a prior booking. Eventually, they informed me that they couldn't perform the test on my 3-year-old due to a lack of appropriate equipment, advising me to visit a GP! It's frustrating that this information wasn't communicated during booking nor the wait. Interestingly, the website claims to offer eye tests for children of any age, making the experience seem very unprofessional.
December 2023 by Lotti Lotti
I bought the glasses here two years ago . One year ago I went for the contact lenses . I had the visit and I bought a few boxes . I moved to London and at the beginning of November they didn?t allowed me to buy the contact lenses . They wanted £36 pounds for another visit ( after 11 months ) . I went to Newcastle and they said it was me that I didn?t finish the visit . It was not true because I could by the boxes until October . Anyway ? I will not spend £ 36 pounds at year to be allowed to buy the contact lenses that are already expensive ! They can forget it ! The lost my 50£ monthly ! I will but the boxes in Italy where you don?t need to pay to get the prescription .
October 2023 by Ibrahim Miah
Incredibly friendly and respectful staff. From the second i walked through the door I got exceptional customer service. The receptionist, Saarah Khan, and the optician Mr Iqbal, were all fantastic.Wide range of glasses to pick from too.
October 2023 by Sharon Pease
Hi I recently went into your store and just wanted to say how wonderful the young man was that helped me select my glasses. Such a helpful, kind young man. He was so knowledgeable and patient and really demonstrated outstanding customer service. Thank you so much to Josh Callender. I visited the store on 5/10/23 and my name was Sharon Pease.
October 2023 by Eric Dunblide
Lack of experienced staffI went there 3 times now and I always get served with the same staff who seem to have gained no knowledge from these many weeks of services at Vision Express.I ask to speak to a more senior and experienced staff but all she says is they're busy without checking if they are actually busy.I bought a pair of glasses, but I received very little explanation of it, it's pros and cons, sides effects etcJust because something can be done doesn't mean it should be done.Extremely Poor Experience.
October 2023 by Jeff Hillock
After accidentally damaging the spectacle arm hinge of my reading glasses, I was anticipating the purchase of a new pair . Attended the store and spoke with Richard who dealt with me in a timely, courteous and friendly manner and was able to complete the repair within twenty minutes. Thank you.
August 2023 by Lisa Cairns
The staff are so helpful and lovely. I accidently came at the wrong time and they still squeezed me in for my appointments so I wouldn't have to come back a different day. I also ordered some glasses and they were really quick to arrive! Really great experience!
August 2023 by John Laws
Brilliant service withDaniel and optometrist Areeba Hussain.
July 2023 by mary Asaad
The optician who ordered my eye glasses was very nice , gentle and helpful
March 2023 by Nancy Ijioma
Nice staffs and very affordable. Glad I chose them to do my very first eye test.
March 2023 by Christine Engleby (Chris)
Very helpful assistant. The whole process from eye checks, eye test and choosing glasses was very good.
January 2023 by unknown v
I am never gonna be here againPoor serviceLonger time for prescription glasses and delays than expectedU lost a customerp
December 2022 by Gail Taylor
Quick & friendly. But my only issue/disapointment is that on purchasing designer sunglasses they couldnt offer me the same colour lense that was within the designer frame, shame especially when your script results in an ecpensive bill
December 2022 by Christopher Yeats
Would definitely recommend Vision Express to friends and family. Very helpful, professional and thorough. A great experience!
