December 2023 by george harris
just like to say a big thank you to noush for her exceptional customer service during a stressful period ?
October 2023 by maximiseict
Sick and fed up with the answerphone message that tells me to go to the website - and then rudely switches off!
July 2023 by Haroon Ahmad
Machines inside never available and certain services don't work. Need to sort it out and fix it.
December 2022 by Munnan Tariq
The drop in service is awful tsb needs to hire more staff. As a business owner waiting around an 1 hour to get seen is absolutely pathetic. Improve your services
October 2022 by Sharron Cook
Shut for refurbishment. Trailed all the way from Heaton as they closed the branch all together here. Had to take mum so this one was best for parking. Annoying they haven't updated to say closed. (Lazy to not update)
August 2022 by Fahad chowdhury
Very slow service.
May 2022 by J R
5 stars because the bank staff themselves are always friendly and helpful.Just beware that at peak times the queues are very long.
March 2022 by Sarah jane Owen
Not had an issue with a branch but with the bank themselves.i had an online account which I had problems with.i rang up the "helpline" and was told to delete the app and reinstall it,which I did.was given a code and that worked fine for 1 day only and I got locked out of my online account.rang up "helpline" and was told I would be sent a code by post which never arrived.am still locke out of account nearly 2 years later and I'm still complaining but to no avail.i recieve emails but I cannot read them as I have to log in online which I can't as they refuse to give me a code,and say that the account doesn't exist,which it does!!!! Pathetic service and help is non existent.ridiculous is an understatement!
January 2022 by Deborah C
Had an appointment to register a Lasting Power of Attorney at this branch. The staff member took great care to make sure that it was processed correctly and was very helpful. She even rang me a couple of days later to confirm that it had been successfully registered. Very pleased with the great customer service, thank you.
September 2021 by Samuel HJ
Opened my first bank account there today. Had Denise Hayles, it was a 10 out of 10 service eventhough i said 8.75 for no reason.
July 2021 by Cas B
TSB has become the most useless organisation on the planet. First I am locked out of my account and everything I need is kept from me. Now I cannot even telephone a message is given out using a quick statement filled by 'goodbye' and they hang up.Wonderful
July 2021 by Marilyn Drew
Great customer service, always polite. Great kids x
November 2020 by Usman Amin
Some staff members are very polite and nice hence three stars and some thinks they are above everyone coming in to use the bank.
July 2020 by ???? ???????
They are racist I do not recommend this Bank at all
July 2020 by mlck wiper
Staff always helpful great