October 2024 by Helen Murray
Great staff in Newcastle Store esp Lindsay on top floor looking after Game as well as her sports direct job she went looking for an item for us and found it..nothing was too much trouble for her..an asset to your store..sept 30th 2024..
September 2024 by Harry Gott
Terrible store experience.
Came in to pick some collection items up (charged £5 to collect things I've already paid for...) and all the staff were stood around having a morning stand up.
Waited at the till for 5 minutes until someone actually came to talk to me. They sent me upstairs as the collections are on the top floor (this isn't sign posted anywhere.). Waited on the top floor for 5 minutes before going all the way back down to tell them no one is actually upstairs. To be fair to the person who finally sorted my order out, they were friendly and helpful.
This store is terrible. Unfortunately, it was the only retailer that had my size in some running shoes I wanted. I won't be going back.
September 2024 by Nix Nix
Would be a great idea for the manager here to recap on customer service training with the young girl ?assistant? who is in the shoe section! My daughter only tried two pairs, yet she was abrupt and rolling her eyes and off hand when questioned about the trainers being suitable. Really felt like giving her a master class on manners but probably a lost cause!
September 2024 by Sally Anne
Customer service is appalling as this store. Queues of people and the manager is just standing around telling her staff to go elsewhere and not behind a till. 3 floors of stock and one of till open with one poor lady behind it doing all the work. CLEARLY you do not want my money cause I will never go back due to how badly i was treated just to pay for an item. The prices are amazing but the blond manager who was working today gave me the worst attitude after noone would go behind a till to help out. I just said might you open another till? She was like...."the other girl has just gone upstairs to sort something and will come back down after to help you?" She never came back down and the manager only decided to hop on till once line got so long and the wait was 15-20 minutes?!?? I'm sorry but are the tills below your paygrade or something? This is really shocking behaviour from a manager. I cannot even believe how rude the staff are to customers. I was told to go downstairs to first till in the first place. Sort yourselves out Newcastle store cause you have lost my business.
August 2024 by stacey Rooke-Thompson
First time I've been since they moved. I did get a little disoriented trying to find exit but a staff member assisted me..thank you ??? I got a couple new backpacks for the gym, 2 pairs of summer pants and 2 tshirts was reasonably priced. Pants and tshirts were on offer so I got a discount ? thank you kindest regards
August 2024 by Sajeer Noohumuhammed
Staffs are not helping at all. If we ask any help they just staring .They are thinking we are buying it for free
July 2024 by Raza Rahman (Raza)
Maybe smile a bit more with customers ? Things like ? Thank you ? or ?we look forward to seeing you again? is good customer service. Helps the business and improves satisfaction.
July 2024 by Naif Al Shammari
Terrible Customer Service at Sport Direct Newcastle CentreI visited the Sport Direct store in Newcastle Centre today with my wife and our 1.5-year-old son, who was asleep in his trolley. We were there to buy trainers for our daughter. Upon entering the store, I asked a staff member, who was standing with two other staff members (one of whom claimed to be the manager), for directions to the lift since the kids' trainers were upstairs. All three staff members were busy playing on their personal mobile phones.When I asked about the lift, the staff member informed me that it was broken. I then asked if he could help me with the baby trolley to go upstairs. He flatly refused and continued playing on his phone. I pointed out that he would rather play on his phone than assist a customer, to which he replied, "I'm not an engineer!" Shockingly, the manager supported his response.This left me with no choice but to take the baby and the trolley upstairs by myself since my wife has back problems and couldn't assist. The lack of customer service and the dismissive attitude of the staff were appalling.I am extremely disappointed with the service and would not recommend this store to anyone, especially those with young children or any mobility issues.
June 2024 by Christopher Mccullock
No nufc shirts in stock on the official release day!
June 2024 by Lee Cooke
Very rode staff the manager has 1 big attitude problem refused a refund coz she said she could smell smoke are don't even smoke would not recommend JD mutch better quality for your money and stuff talk to you with respect I will be seeking legal advice so hope the manager doesn't like her job too much
June 2024 by Saifullah Badi
I recently had a highly disappointing experience at the Sports Direct store. After purchasing items, I discovered that a security tag had been left on one of them. When I returned with proof of payment to have the tag removed, the staff were exceedingly rude and questioned my honesty. The manager endorsed the employees? unprofessional behavior instead of offering an apology or resolving the issue. This level of customer service is unacceptable.
June 2024 by Northman
Disappointed. Picked some trainers and went down to the till today and nobody at the till. Then was told to wait while the staff member took stuff out the lift and left me waiting. I?m not waiting for empty boxes to be moved 10 mins. Lost the sale. Never choking back again.
June 2024 by Chris Blackwell
Mediocre service and range of products
May 2024 by Pranav Kushwaha (pK)
I bought brand new Puma shoes from Sports Direct during black Friday sale.
They wored off in less than 4 months, the inner and outer sole is tearing up.
The inner lining is tearing up.
When I went to the store to make a complaint the salesman told me he can't do anything as it's wear and tear, not a manufacturing defects.
I was flabbergasted as I have been using Puma and Addidas shoes since years and every shoe have given me service of more than 2 years easily.
This was my first time buying experience from this store and I won't recommend it to anyone.
May 2024 by Josh Martin
Got something I needed, very helpful
