November 2023 by Hasan Halim
Staff are nice but bit disappointed with the service. Had to wait 3 weeks for my glasses. When I came to pick them up, I?m told they don?t do the frames anymore. They could?ve let me know a lot earlier. Also I would?ve appreciated gesture of good will (I.e a slight upgrade on the frames.
October 2023 by Mark
The staff are lovely here, very friendly and helpful! Gemma especially was really great helping me pick out a new set of glasses and sunglasses, giving me her opinion on what looked good. They had a large range of styles for different prices which was great. Looking forward to going back to pick them up ready for holiday!
October 2023 by RUZAN Hovhannisyan
I have had extremely bad experience twice now both times Asian ladies from Specsavers being extremely and shockingly rude with me.I am not sure if this was because of their super unprofessionalism or racist approach or most probably both but it was shockingly rude and embarrassing both times.I do not know their names but I must emphasise both times where Asian ladies. In fact I was shocked the way they spoke to their colleagues. I think they need proper training they don't seem to understand their roles and certain values
October 2023 by Sylvia Bowden
I had a wonderful experience in the Newcastle Eldon Square store. All the staff that dealt with me were polite and friendly and am very happy with my new glasses.
October 2023 by John Philipson (Here's Johnny)
Had an ear wax removal procedure completed. My first time having this and Holly couldn't have been more professional - explaining the process and each step in detail before gently removing my waxy build up....and instant hearing improvement ?
September 2023 by Alan Turner
Having problems with mobility and walking with a stick can be difficult but staff were so considerate to my needs and helped when I needed it. Service was quick and informative, leaving tome for questions. Highly recommend Specsavers Newcastle
August 2023 by neil deighton
After 6 months several appointments, contact lens prescription still incorrect. But they are happy to take my direct debit. Very poor. Returned today 26th Aug as requested for my 5th prescription lenses, to be told I cannot have them.... need a fitting, ( having had 8 recently), speccheaters, called them and the said an error was made ( again )
August 2023 by Emeka Franklin Ogbogu
I had a lovely visit, with wonderful customer service. it was worth every bit.
August 2023 by Jordan Witcombe
Had several eye tests here, the staff have always been extremely friendly and accommodating. With my old glasses I had some issues with the frame (mainly them not like being sat on) and specsavers were happy to fix these for me.My prescription recently changed in my latest eye test and a member of staff helped me choose the best frames and helped me make the most of a 2 for 1 deal. I left feeling very satisfied, and will be coming back when needed in the future.
August 2023 by Marcus Cameron
The Newcastle store was great. Brilliant staff, very kind & friendly.The store was clean & tidy & I could see where everything was.
August 2023 by Emily
This place is a bunch of children acting as optometrists. Once in a while you'll find a good one but the child you're handed over to messes a measurement up or doesn't do the measurement (even managers aren't doing the measurements correctly). I've been trying to get my glasses sorted for 4 months now. Although their prices are reasonable with the contacts discount i don't think it's worth the effort and numerous times I've had to go into town to get remeasured, be made nauseous by incorrect prescriptions, or the poor treatment I've received from some staff.
August 2023 by Rafal Tynor
Great service. Wide choice of glasses. Staff take care of you and will help you choose wisely.
July 2023 by Sasha Richardson
Staff are lovely however I have been going to specsavers for a 4-6 years now and told I needed glasses to help with my headaches, paid a fair bit of money over the years to then go to an independant opticians to be told I don't need glasses for distance or headaches, I need a prism in them to help my eyes focus more to prevent double vision as my muscles aren't strong enough so now I have had to spend more money on a new pair of glasses for a prism to go in both lenses, I am shocked as I know the opticians etc are good at specsavers however I fell let down.
July 2023 by John Ashburner
Visited today and was attended to by a manager called Holly. Excellent communication and interpersonal skills. Was made to feel special.
July 2023 by Leo Mazurek
Great service, excellent knowledge and explained every test and the results to me. Offered a range of solutions with no pressure to purchase any extras. Would recommend to all my friends and family.
