February 2024 by Sarah Nimmo (Sez)
Visited Screwfix. Had a genuine problem the manager, J Was unable to help in any way with. Was promised a call back on Monday to sort but no call at all. Had to visit the store twice to sort already. Very, very poor service from onsite manager and employee who told a lie. I would love to discuss this further and rectify the issue.Screwfix byker is amazing and I?ll go there in future.
November 2023 by William Phillips
Friendly service
September 2023 by Conor O'Neill (RC plane builder)
Went in to get some rawl plugs.Gave server the product code."Can I have your surname and postcode to find you on the system?""Yes, it's O apostrophe N-E-I-L-L"After four attempts and asking his colleague where the apostrophe is on his keyboard, he asked, "was it LL or LY?"Eventually he managed to spell my name, and after two attempts at my postcode he found me on the system."Can I get a product code from you please?"I have him the code, again..."Sorry, we don't have any in stock."FML. ?
February 2023 by Marius Cristian
Friendly staff and very helpful
September 2022 by Ray Sisterson (Ray Sis)
Good local place for a good selection of diy products good prices just purchased a black radiator for bathroom with very good reviews and good price
August 2022 by Akosua Ford
Store is okay. The waiting time can be variable and dependent on the other customers. Sometimes it's empty but other times there can be a bit of a wait. The staff can be pretty unhelpful and ill informed and when I have had technical questions either don't know and don't attempt to find out or sell me the wrong product!
August 2022 by Colin Barron
Wish I could give this screwfix shop a zero star but 1 is the lowest.Being a builder for over 25 years +, went to Kingston park branch needing a tap. As I entered the plumbfix + electricfix section, found the tap I needed within seconds I then queued for 10 minutes then to be told when I got to checkout ?need to go next door?.I was made to feel inferior. After being a qualified tradesmen I should be able to get a tap without question. Not quizzed or belittled by a member of staff.Never in my life have I felt so worthless because I should of went next door of the same branch. This has to be sorted
May 2022 by Alan Carter
A great selection of products at fantastic prices. Whether you're an experienced trades person or an aspiring DIY guru then you can get literally everything uou need here far cheaper than at some larger, commonplace stores. Staff are excellent, friendly, helpful and informative. Buying ahead online, app or website, really speeds up the process and is well worth a shot. There is even an option to pay with PayPal, including a 3 x payment scheme for larger purchases. Well recommended.
April 2022 by Mike Hutchinson
Lovely staff in here. Nothing is ever a problem even if your not sure exactly what you need.
February 2022 by lillian Mount
Lovely lady called Karen Reveley served me so helpful and got me the hinges I need for my double gardens gates that blew down yesterday thank you karen
July 2021 by nigel hore
Usual great screwfix service although stock level of one item was wrong. Had to goto another branch to complete the order
July 2021 by Keith Smith
Would prefer if a separate queue for Collections,apart from that service is good.
July 2021 by David Davison
Click and collect brill.always get a text when order is there.great staff at kingston park newcastle.
July 2021 by Brian Fish
Staff are far too slow. Pathetic at times and yes I'm considering covid 19 rules. Very disappointing for the tradesman
July 2021 by Sally Lyon
Click and collect is fabulous! Don't be put off by the name. Its industrial sound and ugly website disguise some great products especially LED spots. Designer look with high street price.
