July 2025 by ROBERT WALKER
No Santander bank answers phone....including HQ in London
If all banks close all branches , how do we get our money?
July 2025 by Arend Koeditz
Lisa is literally the best person ever. She didn?t just solve all our banking problems but she also was a veritable ray of sunshine and joy to brighten up our day. Give this woman a pay rise and a promotion please!!
March 2025 by John Ward
2nd visit to sort out my banking app, after a lengthy telephone call last week
Last week I walked in only to be told all systems were down
I walked in again told there was problem with my phone, I went to phone shop to be told it is a problem with the app, went back to branch and a quite unpolished assistant who I had seen only 10min before, said I could be waiting over 30 minutes to be seen, even though there were no customers waiting. Not pleased with his response and asked how if I wanted to, could I change banks so as nearer to my home, as I have difficulty walking to newcastle branch, he said ask the new bank, not the service I expected
I left, very unsatisfied and still with the problem I have tried to resolve now 3 times...not happy at all
December 2024 by Koalas Ain't Bears
3pm closing time in a busy city location is beyond ridiculous, borderline useless.
August 2023 by Al Main
Gave up waiting after over 45min wait to speak to someone and still not at the front of the queue. They need to rework how they do things in this branch. My other bank is much better.
June 2023 by Kate Dlouha
I'm changing the bank to another one!!! Today I ran out of patience with santander bank and this branch...it's the only branch in the area and there's always a problem. ATMs don't work all the time and when they do and you want to make a deposit, the money gets stuck inside the machine. Bank staff were unwilling to act and open the machine and return the money to me. I waited 30 minutes for their help!Now, I'm afraid every time I have to deposit money in... this has happened to me a total of 4 times!Today the problem was there again. Making a deposit again did not work in any of the ATMs in the entire branch... I had to wait in line for another 35 minutes and missed my important meeting where I was late!!I know that we're people only and sometimes can some things happen but here is the problem all the time. That's what takes my emotions high...Do you want to visit santander branch? Please be sure you have 1 hour free time...
April 2023 by Cashew Crocodile
I?ve been coming to this branch for the past 3 years and all the staff there were always helpful and friendly. the new younger girl today was definitely not friendly, I?m surprised how different her attitude was compared to all the other staff. Rude
January 2023 by Ethan Ridley
Always happy and helpful
December 2022 by Andrew Ross
Used self service ATM
December 2022 by Vladimir Valchinov
Waiting time was alright but the service was not very helpful
November 2022 by G Beddows
It can be a long long wait to speak to a customer adviser if your reason for visiting can't be completed ', on the app'. Bring drinks, snacks and a good book to read.
October 2022 by Stephen Liu
Always long queues and never bother opens up more counter
October 2022 by George Beddows
It can be a long long wait to speak to a customer adviser if your reason for visiting can't be completed ', on the app'. Bring drinks, snacks and a good book to read.
June 2022 by Deborah R
First you the close 2 branches I used, then you're now reducing opening times of the few branches that's left. Mustn't want any customers! I'll be leaving
May 2022 by Jo ?Jo-jo? P
Since the branches closest to me have closed I have had to travel to this branch.Simple change to be made on my account.Cue out the door, stood in it for about 15 mins then asked by a floating member of staff if they could help. Explained and made to sit round the corner and told over an hour wait! Great with a restless 2 year old.Why close branches if the next branch can't cope with demand.
