September 2025 by Abhishek Chaudhary
It's great hotel in city centre with clubs, shopping, restaurant and stadium within walkable distance.
September 2025 by Alison Curtis
Lovely hotel, clean, comfortable and the hotel staff were lovely. The location is great and there is a bar and restaurant but if you want to eat out, there are plenty of places to eat with a variety of different cuisine.
September 2025 by Lucindy Acheampomaa
I stayed at this premier inn about a month ago. I had travelled for 4 hours and got there pretty late.. about 10pm. I asked the receptionist as well as the manager whether I could warm up some food - rice to be precise. It was a blatant refusal stating health and safety policy.
I was a little over 7 months pregnant, tired and hungry from my trip and also have gestational diabetes so my glucose level was quite low leaving me quite weak. I explained all of this to the manager and it was still a blatant no! No empathy no compassion nothing. Told me to order food.. it was already half 10 at this point plus 30-40 minutes waiting time.
It was such a terrible experience? no human touch to the people I met that day.. I get that there are policies but if we?re going to be so rigid with them even in emergencies then we?re no different than robots. Never staying there again
September 2025 by hatim tajeldin
The room is cleen and staff are helpful and polite. If the room contains small fridge, I would give 5 stars.
September 2025 by Robert Bone
Excellent location and great staff
September 2025 by Andy Whitehouse
Easy to find, car park is well secure. Right in the centre, lovely rooms, would definitely stay here again. Greggs, Costa & a supermarket around the corner
September 2025 by scott mount
Great premier inn, right in the centre of town and right ontop of St james park! Rooms were nice and clean as you'd always expect from premier inn
September 2025 by Nicole Beddard
Fantastic location and in a beautiful old building which used to be a department store in the 1920's. If you have a wander around the building you can still see the reminemce of the 20's architecture- which is stunning.
Great rooms and beds as usual with a Premier Inn
September 2025 by Michael McCourt
Great experience and value for money. Thanks again
August 2025 by david embleton
Excellent location good price
August 2025 by Chris Tatum
Great premier inn I leave my bags here when I go to the football highley recommended
August 2025 by Sarah Layzell
Great location. Room was spacious and had a great nights sleep - very quiet.
August 2025 by Anony Mous
This Premier Inn location is by far the worst one ever stayed at! The check in process took forever, the hotel room and walls were disgusting and dirty, the windows have creepy bars on the outside of them, it?s like staying in a creepy dungeon room. The WiFi is slow and only had one set of towels for two people. In addition to that we didn?t get the room we booked and paid for! We were to get a premium plus room (had screenshots to prove it), was told nothing can be done and their management was absolutely NO help and not apologetic for the matter. They told me to call Guest Relations, gave me the phone number and carried on with their business. Then called Guest Relations and they were closed! Basically nothing was done or fixed because all of the premium plus rooms at that point were booked! You?d think they?d offer some type of compensation for the miscommunication and error on the company?s part, but nope! Absolutely not helpful at all and hospitality doesn?t exist here. Never Again!
August 2025 by v4mprince
Worst staff I?ve ever come across. Specifically the manager and Aidan. No sympathy and insulted my partner in front of me. Once I complained, manager said nothing would be done. Foul disgusting humans work here. Nothing but disrespect for me and my partner in a desperate situation. Paid money to stay and treated horribly.
August 2025 by Nick Prudhoe
Good hotel, no real faults. Great staff, really good bar restaurant and excellent location
