March 2024 by Ollie Hayes Fisher
Helpful, friendly staff
February 2024 by Lionel Hunt
Great service and friendly staff. Gary was truly a great help.
December 2023 by Geordie Boy
What a thoroughly unpleasant, unhelpful and rude man behind the counter. Do they bother training staff in customer service at the Post Office anymore?If he studied at the Charm School then he should sue them
January 2023 by paul rookes
Good opening hours, friendly staff
December 2021 by Andrew Fraser
Really nice staff very helpfull and there opening hrs are fantastic! ie it opens 06:30 on a Sunday! Great service. Even tho the main post office on Northumberland St in WH SMITHS is nearer I go to this one as I feel I am also supporting a hard working family buissnes
August 2021 by Miss W
Staff were so kind. I couldn't see my family this Christmas so had to post gifts to them , I was devastated I got carried away buying the gifts and only had a few minutes to pack them when I got to the post office. They were supposed to shut at 6.30 but they stayed open to wait for me, thank you. God bless them all, it means so much to be able to send those gifts.
August 2021 by John Nicol
Absolutely amazing place. Staff are great really friendly and nothing is to much trouble. I use the place everyday Monday through Friday. Couldn't be happier with the service I have received. Highly Recommend.
August 2021 by Jordan Witcombe
Always come here to post my things, never once have I had a bad experience. The staff are always so friendly and polite. Prices are fair and the staff always make sure I know all the prices.
September 2020 by aromal neo
Nice post office in Newcastle with a small shop attached to it. Only issue is it was quite small and congested, though the staff was quite helpful and quick in sending my 20+ Christmas letters.
September 2019 by Karen
Got told they do not have pay point facilities to charge electric keys off the manageress and it was a bare faced lie as i have a receipt from last week when my husband went. Told me to go to another shop half a mile away! Very bad attitude and customer service.
August 2019 by Robert Smith
Service has been consistently friendly, fairly prompt and useful.
July 2019 by Lisa Vincent
I've used this post office for a number of years, because it's convenient and I need to send parcels. Unfortunately the post office counter staff I've experienced are so unfriendly. Yes, they deliver a professional service, but you get the impression that they hate their job, and that you're an inconvenience to them. I try to be jolly and friendly but it's like pulling teeth. It's a shame, because the staff on the newsagents counter (& the other postal counter) are quite the opposite.
June 2019 by Robyn Dayes
Always lovely customer service, I've been on multiple occasions now.
June 2019 by Olivia Watson
One of the rudest staff members I've met works here, my smile was just met with condescending comments, not sure how she manages to be so miserable in an interaction so short. Happened each time I've had this member of staff
May 2019 by Laura K
I have used this Post Office a lot over the past 3 years, but time and time again, the female employee that works here with glasses and very short hair is so, so rude! Many times she has communicated in a very impolite manner, which is inexcusable given her role within the customer service industry. She's also unhelpful and carries a miserable attitude. It is a shame as the majority of staff are nice (although I have encountered similar issues regarding being overcharged), especially the other female member of staff with glasses and a fringe, but this employee lets the establishment down. For this reason I will be AVOIDING this Post Office from now on as she makes my visits so uncomfortable, and instead I will be using the WHSmith Post Office, as well as submitting a formal complaint. A massive shame.