November 2023 by Chloe Joyce
Tilly is absolutely fabulous, she was so friendly and had great customer service ??
October 2023 by Oliwia Wozniak
was helped by Tilly-Mae who was absolutely lovely :)
June 2023 by Jon Brown
Knew what I wanted, asked and received, staff brilliant, not pushy
February 2023 by Karen Tweddell
Very good service at Newcastle store on 16/02/2023 went in to see if my bangle would clean up before i bought the Pandora cleaning kit, the assistant was very pleasant he cleaned the bangle a bit and noticed the clasp was broke ( i had not noticed this)he spoke to another worker i assume a manager and she said straight away give the lady a new one.Best service ever.Thank you.
February 2023 by S G
Lovely service by Kimberly at Newcastle Eldon square .
January 2023 by Charlotte Schofield
Incredibly rude staff. Asked us to wait whilst they served another customer and then eventually when finished asked us to rejoin the queue which was then out the door at that point. Complete waste of time, never coming back.
January 2023 by Neil Farren
Very nice jewellery at a reasonable price. Recently had to take back a ring as a stone fell out and the replacement experience was fantastic.
December 2022 by M S
Wasn't bad at all, had to wait around 10 mins, but as its Xmas it's to be expected. Knew what I wanted so there was no messing around, the lady that helped me was great and got me what I needed straight away. No fuss no hassle.
October 2022 by Z T
Went there yesterday. Store was empty. Not one customer in besides my husband and I. 4 ladies are busy chatting behind the counter. None of them greets us at any point (stayed at least 10 mins in the store). No help is offered. They haves boxes on the counters preventing you from seeing anything and instead of moving them they just ignore you. So unprofessional and rude. Obviously didn't buy anything from them. Just get your order online and don't waste your time or just don't buy from them at all.
October 2022 by Helga Marie Hansen-Haria
Terrible service here do not recommend shopping here staff are very rude!!!
September 2022 by Jo Smith
The staff on here are the best!! Every single time I?ve been in they?ve been friendly and helpful. Absolutely amazing customer service every single time!!
June 2022 by Helen Greenwell
Naomi was really friendly and helpful when we were trying to decide on a ring. She was able to find my partner?s size very quickly and showed us all of the options for this size. Naomi gave us amazing customer service and we will definitely be returning for other jewellery!
May 2022 by Hollie Nichols
Naomi was really lovely and came over to help us straight away, was also very good at guessing ring sizes!! Thanks for the help ?
January 2022 by Varna Maddocks
A big massive ty to Helen who helped Me and Tony very clean store and helped us so much will definitely be back very very good customersee you again soon xxxxVarna service love varna xxxxservice and such a beautiful lady we will definitely be back soon xxxx varna
December 2021 by Clare Illingworth
bought charms online and they didnt fit my daughters bracelet , i didnt have the receipt for 2 of them but the girls in the shop were very helpful and managed to change them to correct ones with no issues at all