April 2026 by Siam Ahmed
I had an excellent experience with My Property Box - Estate & Letting Agents in Newcastle upon Tyne. The team was professional, friendly, and highly efficient, making the entire process smooth and stress-free. They were always responsive and kept me fully informed at every stage.
What really stood out was their excellent communication and attention to detail. They took the time to understand my needs and ensured everything was handled efficiently and with care.
I would highly recommend My Property Box to anyone looking for reliable and trustworthy property professionals. A truly five-star experience!
March 2026 by Kadie
I've rented from My Property Box for around 3 months now. The referencing was made particularly easy by Sam and Lizzie who were brilliant and communicated with us throughout the process. Since moving in whenever we have contacted My Property Box to ask a question or report a maintenance issue, they have always responded and dealt with this quickly. Everyone we've spoken to has been really friendly and overall so far a good experience!
February 2026 by Lewis Robson
Extremely great service, quick and efficient process throughout also Sam and Lizzie were exceptional they were very helpful, polite and Thoughtful throughout done a great job at getting us in a new home would strongly recommend this company to anyone.
Many thanks guys
February 2026 by Jake Wells
I had a great experience with moving into my property, Geri and Sam were both polite and informative and helped to streamline the process.
February 2026 by Blaine Ridley
The Jesmond team were absolutely class and dead supportive. Big thank you to Geri as well for getting us through the process so quickly right up until getting keys ?
February 2026 by Jordan Horner
Geri has been absolutely brilliant. She took my enquiry initially and helped me through the whole process which was great for a first time renter like me. All of the Newcastle staff were dead friendly and professional throughout all my dealings with them so far.
February 2026 by Megan Titterton
Had a great letting experience with Jess and Lizzie. They were great with communication and getting back to me about questions I had. And also followed up with me to make sure things were in order after I moved in.
February 2026 by Louise Burton
I seen my property on my property box and contacted the letting agent. Both Lizzie & Jess dealt with me. Everything was an ease. Fantastic service
February 2026 by lauren maclennan
I recently rented a property through My Property Box and have been pleased with the service. I was helped by Jess and Lizzie who were responsive on messages and dealt with queries I had promptly. When I moved in, the property was in a good condition and issues I had raised when viewing had been addressed! Thank you Jess and Lizzie for all of your help it?s much appreciated :)
January 2026 by Amy R
Absolutely awful company, completely incompetent staff and terrible business practice. Take note of all the positive reviews saying the same AI generated schpiel from bot accounts.
Contacting Google, trust pilot alongside CMA to investigate and get these taken down as they are completely misleading and illegal.
Also making a case with housing ombudsman as they fell short of providing a safe, liveable property for us and lied all the way through (we have an abundance of evidence)
January 2026 by Charlie Howe
Recently rented out a property through MPB and had a great experience from start to finish. Lorcan met us at the property and showed us around ? he was really friendly, helpful and made the viewing process very smooth. Jess was outstanding throughout the rest of the process, keeping everything moving quickly and efficiently with great communication and always answering our questions. Would definitely recommend Property Box
January 2026 by Emi R
AVOID! I'm surprised this company hasn't had its license revoked.
January 2026 by Toni Laws
Recently rented out a property through property box, the customer service was absolutely amazing, Jess is outstanding in her job, getting the whole process completed quickly and efficiently, would recommend using this estate agents.
January 2026 by Denise Burden
I had a great experience. The staff were friendly, professional, and provided excellent service.
January 2026 by Amy Ali
Please avoid my property box at all costs. They are the most unprofessional company going and lie repeatedly. They rented us a property that was not fit for habitation (needles in cupboards, cigarette buts on the carpets, mouldy food in fridge etc) then had the audacity to try and keep our deposit for cleaning costs even though it was left in such a better condition than when we moved in. Just as well we had inventory which states that all the furniture was broken and all rooms dirty from the day we moved in.
