March 2025 by Gabriel K.
Order 69,000 came before my order (I was number 10 aaaaaaaaaaaaaaaaaaa my mates order was 2 cheese burgers
January 2025 by Aaron Wood
My food took ages to make as it seemed as it was at a go slow. Tables were very dirty. And it seemed as people were jumping barriers to go upstairs. Also we were overcharged
January 2025 by Nathaniel Beckinsale
Atmosphere -
There was lots of space but there was a mural on the wall depicting serious racism.
Service -
It took four eons, 7 millennium, 3 centuries, 10 decades, 4 years, 6 hours, 7 minutes, 42 seconds and 88 milliseconds for the food to arrive. As well as this there was a missing 6 piece chicken bombs. But they gave us a LOT of ketchup.
Food -
The burgers were good but the Fanta was STALE. The chips gave me an aneurysm and I died.
1 star would not recommend.
January 2025 by Dan Miller
Food and packaging all over, genuinely looked like a war zone. Orders took over 25 minutes at a relatively non busy time, and my food came cold. Security (yes, door staff at a McDonald?s) let in homeless people that harassed me and families for spare change. Just go to Grainger street instead.
December 2024 by Geordie Urbex
This place is an absolute dump! Should be zero star for hygiene, the place is lifting! Surprised people arnt ill eating here it's that scruffy
December 2024 by Emma Blundell
Took about an hour and absolutely dirty Sunderland?s is much cleaner
December 2024 by Reece Cassidy
Ordered takeaway. food came and missing the kids meal. But the staff still at the McDonald?s kids box in the order. With none of the food. It came folded flat just threw in. What idiot staff do that. They won?t pick up the phone Uber can?t help as it?s due to McDonald?s not having a brain cell. Pick up the phone and give me my child?s order
December 2024 by Chris Groves
So slow that I gave up waiting for my food after 20 minutes and told somebody else they could have my order....absolute rubbish.
December 2024 by Shaun Regan
Toilets were unclean, service was poor, supposed to be fast food and took 35 minutes to get our order. Won?t be going there again anytime soon.
December 2024 by Neville Thompson
Very long wait for food .
Cold when received. Burger was sloppy and cold chips over cooked only decent thing was the coffee.
Under staffed poor service.
Will go to Greggs next time .
The manager needs to organise his /her staff better .
Will not be going back to this branch ever again
December 2024 by chris armstrong
I AM ABSOLUTELY OUTRAGED! I was on my way and thought I?ll treat my self to a cheeky £5 meal deal, I sat down and ordered my food for table service. My friends then came back 10 mins later after ordering their food and collecting it. I thought to myself self my food won?t be long now, this was my first error, I waited a further 20 mins and law and behold still no food I went to counter and asked where my food was they then replied by saying oh I?m sure I?ll check. The food was in fact sitting on the counter waiting to be delivered, then I was made to deliver my own food and to top the night off it was freezing and the ice in my drink was melted implying that it had been sitting for atleast 10 minutes
December 2024 by Beatrice Blyth
Worst McDonald?s in Newcastle never gets your order right misses all items off ordered DO NOT GET FOOD FROM HERE
December 2024 by ???
20th November 17:15, used 45 minutes to wait for 6 nuggets. Over hundreds of people waiting their food but only two helpless female staffs and a young man were working. The manager just talking phone at the back of the kitchen and didn't help. Moreover, he rather dispatched another male staffs to control the main door to advise customers not to come in but not let him help at the kitchen to accelerate the speed of dispatching meals. What a shitty management.
All of the customers were angry for the turtle speed. The staffs even skipped my orders after waiting 45 minutes. If I didn't shout out for my complaint, I sure my waiting time wouldn't be just 45 minutes.
The floor and desk were also in a mess and very dirty.
December 2024 by John Clegg
NEVER again, ordered ONE coffee on the App At 10.24am and I stood until my order number had passed, this is now 10.49am, TWENTY FIVE minutes later and even then I had to go to the counter and mention it. While I stood I could hear staff saying their is not enough staff and too many people, I think that is the answer myself.
December 2024 by James Stewart
Mid afternoon, little easier to find a seat after looking around Xmas market.
