March 2024 by Ian Leask
Usually this M&S has been great and my place to grab something to eat However this evening in the food hall. A member of staff, on the door was rude and seemed to lack any sort of empathy when trying to get a meal for my wife while my daughter is in hospital. If you want to close at 6:55 then change your hours
January 2024 by Fitz Wary
The self-service cash register always reports errors and does not print receipts.
January 2024 by Brendan Mccourt
Marks and Spencer is set on different levels with ground floor a variety of retailers including a food hall as well as clothing and access to Northumberland Street and the main bus station.The first floor also has a variety of retailers but selling different products to those on the ground floor.
December 2023 by Catherine Currah
I love this M&S. Nothing but nice things to say. I went in for a bra fitting which is not the most comfortable of all things but she was so lovely I kept my modesty and she went above and beyond to get the right bra that fit, that I actually liked and was in my price range. Most sellers push Thier fancier things but I wanted day to day work wear as I had lost a lot of weight after an operation and she knew exactly how the breasts react to sudden weight loss and was able to give me the best bra that made me look and feel fabulous and comfortable. Other departments go out of their way too like buying the kids uniform and finding th right dress for an occasion. Totally recommend this shop I enjoy shopping in here and they have a wide range to suit all ages and tastes. Five stars well deserved I've always loved M&S and felt they have kept up with the times extremely well. You can't fake quality and that's M& S strong point. I hope they last forever x
December 2023 by RH Northumberland
I'm not sure why you've decided to replace all your tills with self service tills but I'm afraid I'll no longer be returning to your store. Not everyone wants to use these tills.
December 2023 by Carol Smith
Excellent service I was picking up parcel so quick doing on machine brilliant ? ?
December 2023 by David Short
Alright store, only problem I seem to have is they claim to have items in stock when checking online (check before going into town) but when in the shop, it's no where to be found which as happened on more then one occasion.
December 2023 by James Byrne
Love this store. The staff on the whole friendly.
December 2023 by Pauline Douglass
Used the new self service in the cafe, found it easy to use but feel they haven't thought of their market audience. It does have staff helping people use them but don't feel it was the right move. Maybe have offered self service and people on tills so people had an option
November 2023 by Debra Prudhoe
Opticians with in the store is fabulous from first arriving for an appointment to the eye care and eye test, the care and service was exceptional.Myself and husband were delighted and bought two pairs of glasses each and I have decide to take up their offer of another pair half price before December.The quality of the frames and lenses are the very best we both opted for M&S branded frames and they are really quality expensive looking, one of my pair is very similar to Kate Spade Designer frames.The cases the glasses came in were also top quality with a good sized cleaning cloth of really good quality and some lenses cleaning wipes to.Oops nearly forgot we were both given free hearing tests to ?
October 2023 by Christine Duggan
I am totally disappointed with the new layout as my good friend in a wheelchair was injured because there is no designated wheelchair checkout and the ones there are too narrow to turn to get shopping into his backpack.Also disappointed in the no response to his accident.
October 2023 by HABZ RAHMAN
I only went In for a bag really good service helpfull staff they have a cafe inside I know the also donate food to homless shelters and properly food banks witch makes it a better store its quit a big store you most likely you can get everything in their thanks for the bags
October 2023 by craig kelly
Went to the cafe on a Sunday afternoon, 4 of us ate and had drinks. Eggs Benedict and soup were fine but the chicken and fish and chips were very poor. Dried out chicken ciabatta and fish and burnt chips, cheesy chips also came with burnt chips and unmelted cheese. Disappointed that it was nowhere near what I could have gone to Macdonald's for and paid less!! Latte coffee was so small it was finished in 2 mouthfuls. Do yourself a favour and go elsewhere as we wish we had (now we know why they had plenty of tables available).
October 2023 by Matty Robyn
Staff do not put the customer first at all. They would rather have a natter with a friend that?s came in to the shop then actually do their job and help customers. A staff member completely ignored me after I needed help on the self service kiosk after repeatedly excusing my self and asking for help.
October 2023 by NISF Mohaliukk
One of the oldest chain in Europe where you found grocery n garments of good quality and best price
