February 2023 by Kamaljit Singh
service is really good, prices are reasonable I onwould recommend
November 2022 by Raza Aslam
Our experience with this travel agency and the lovely people of PIA, first we paid 1,375 pounds each for 2 tickets of course return included for 2 weeks then a few days before our flight was due back in August we get a phone call from PIA saying your flight been rescheduled instead of saying cancelled for obvious reasons to September which they think we are mugs to accept that so we made some phone calls then another nice PIA personal at very short notice that flight schedule for August we might be able to get you on with same dated tickets at a cost of 200 pounds each had no choice to accept has my husband needed to go back to work and our children back to school we put this to nice people of PIA our stressing experience and the back handers of 400 pounds to a member of there team they where speechless and for M A travel send us proof of the 400 pounds we paid PIA Supervisor and we call our selfs honest Muslims.
November 2022 by Madiha Tanveer
Amazing service, the people there were so helpful even when there was issues with the flight tickets they resolved it straight away and kept us informed at all times. Best service and would highly recommend booking a holiday through them!!
November 2022 by Negeen Afzal
They don?t try and find you the best deal, they don?t bother to go the extra mile. Once the ticket is booked, their the most unhelpful group of people , don?t even try to help you when your travel plan don?t go according to plan, then expect you to pay double the price and any other charges they can find , definitely do not recommend
November 2022 by Hasnain Athar
Extremely terrible experience. Goods still not delivered. Been charged twice and still no response or contact, even though was through a esteemed reference
November 2022 by MO Mokiz
Dishonesty
November 2021 by Harjit kaur
Good service and the staff is very polite ?
November 2016 by Kamran Chohdry
Very keen group of people who will help you find the right deal if you have unusual requirements. They do also provide few other services like cargo and money transfer.
November 2016 by BIG KID HOT TOYS COLLECTOR
Satisfactory experience will be using again.
November 2012 by Faraz Khan
This is a horrible place. These guys know nothing about customer service.I got treated the same way I was treated last year; very poorly.Last year I wanted to go back to Pakistan and wanted to find out the airfares. I went to MA Travels and found the person to be on phone, so I sat there and waited and waited and waited till 15 minutes had passed, at which point I got up and wanted to leave. This is when he put the phone on hold and asked me what I wanted. After telling him about my plans to visit Pakistan, he took my phone number and promised to call me back with all the details. And I did not get that call even after 2 days, so this time I called them to ask why I never got the details I wanted. They apologised and said they will call soon with all the details they promised again.. and again no call was made till the next day. This is when I decided I will go to another travel agent. I went to the one across the road where I was treated like a customer and I bought my ticket from there on the spot.And this year I was treated the same. I called them today (27th October, around 1:20 pm) and asked them the airfares for Emirates airlines from Newcastle to Peshawar. The person on the phone asked a few questions regarding my stay and return date and then asked me to hold, and I waited and waited but they did not pick the phone up again. After more than 8 minutes of being on hold I cancelled the call.These guys are horrible. If they treat their customer like this I can only imagine how poor their after sale service will be.Please stay away from them and look for your tickets elsewhere.
