November 2023 by Jayne Coleman
I visited the store with my 15 year old son who is autistic. Absolutely exceptional customer service from your staff member Chi Cooke. He took my son around the store showing him which products were in the Christmas box he had chosen and encouraged him to smell them. I revisted the store today to thank Chi as my son was not with me. He was so grateful I thanked him. What a lovely, genuine guy he is. Thank you!
November 2023 by Shirley Braviner
Visited the store today and was greeted by Cheryl who assisted me with such care.Cheryl fully understood how I was feeling and engaged in conversation to confirm this. Excellent advice and support which I felt was above and beyond her duty. Thank you so much. Cheryl improved my day immensely.
November 2023 by Noreen Sultan
I had a face Mask workshop was unreal. ERIN was really helpful and fun gave me a fountain of knowledge! Great experience definitely be booking again.
November 2023 by Zoe Fumia
I don't usually leave reviews but I'd just like to thank the curly haired young man who served me at the till earlier today he really made my shopping experience enjoyable, I did not manage to get his name however he asked me about my day and where I was from and proceeded to have a lovely conversation with me in my mother tongue which took me by surprise!So I hope he sees this!Thank you
November 2023 by Shannon Smith
Staff are always so lovely in here (not overbearing either like some lush stores can be). Recently went on my mums birthday and she won £15 to spend in store which I thought was fantastic. Just always a pleasure to shop here and they always have everything in stock.
October 2023 by Carly Wilson
The service is always incredible, I popped in yesterday to grab a few bits and a member of staff called Shay came over to assist. He seemed really knowledgeable about the products and recommended a few things based on what I had liked in the past. He was so friendly and helpful, I'd had a rough day and he really brightened things up for me. Thanks Shay!
October 2023 by Jenni and lucy 011
Just wanted to share our amazing experience today. Each time my daughter goes in to this store, a gorgeous person called Erin is always so kind and chatty and cheerful. She honestly makes such a difference to my daughters confidence and i just hope she reads this. Thank you xxx
October 2023 by Dawn Warren
I would like to say that Erin was so amazing. She treated my grandson so well and kept him entertained while I was busy at the till. Would that every place had people like her, the world would be a fabulous place. I hope I see her again ?
August 2023 by grey ivy
Nicole is an angel from heaven. They help me unbelievably today to pick the best choice for me. Every time I?m in they?re always super helpful too. They?re also very sweet n calm which was nice in such a busy shop being autistic:) thank you Nicole <3
July 2023 by chandni chopra
This was my first time in lush after ages, I was looking for a gift for my close friend and happened to stumble into Lush, Patsy who approached myself and toddler was absolutely amazing and kept my toddler entertained through showing her the fizzy bath bombs ! My toddler was in awe of her charm ! Staff were super friendly and my toddler even left with an unexpected gift from Patsy, it was so thoughtful, ill definitely be going back for my future gifts and even some self care for myself, and it always helps supporting a brand who are pro environmental and against animal testing! Thank you Patsy and thank you Lush ?
July 2023 by Nicola Reid
I was helped by a lovely young lady called Patsy. I was struggling on what products would suit my hair post colour. Patsy helped explain everything and went through products with me, she gave me samples to try, to ensure i buy the right product. Lovely girl
July 2023 by Laura ?LJ?
Visited the store with my 8 year old little boy who couldn?t wait to try some of the new Super Mario range of products. Patsy and Ruth made the experience so lovely for us by showing him the different products. They were so kind with him he left the shop so happy with all the things he chose. Even got some wax melts for myself such a nice range of different ones to pick from. We will definitely be back next time we are in town ??
June 2023 by Dylan ?MusicguyDJ7?
Visited the store with my 8 year old little boy who couldn?t wait to try some of the new Super Mario range of products. Patsy and Ruth made the experience so lovely for us by showing him the different products. They were so kind with him he left the shop so happy with all the things he chose. Even got some wax melts for myself such a nice range of different ones to pick from. We will definitely be back next time we are in town ??
June 2023 by Gavin
Called into the store this morning & was greeted right away and given some space to shop. The shop had a really lovely atmosphere and all of the staff seemed really motivated to be there. Special shout out to the lovely Charlotte who took the time to give me lots of advice on things to do in Newcastle and the surrounding areas. A lovely store with a lovely team. Thanks so much guys!
June 2023 by Michael Jeffares
Absolutely amazing service. I took my son to Lush on Saturday morning. Charlie approached us offering help with some products and showing us some new items. She made so really good recommendations and also gave my son a gift for his upcoming birthday. Charlie was excellent, seemed extremely knowledgeable but more importantly was so kind and I can?t thank you enough.
