February 2024 by Mike Ilderton
Great service and nice staffGot a wave outOh yes.! The car passed it's MOT
January 2024 by Amy Forster
Although the lady on reception is smiley and pleasant the team working there are not to be trusted. I dropped my car off and was called and told they couldn?t open the boot, I explained that although a bit of the rubber has worn away that it can be opened by pressing the sensor underneath, not rocket science. They finally did this. Then I got another call and was told they were refusing to do the MOT because the engine had no oil, this was despite the oil being topped up the week before and no warning light in the car. When I went back to the garage to collect my car, I was then told my engine didn?t sound right, utter rubbish as my car sounded perfectly fine that morning on driving it in. I checked the cars oil, there was oil in the engine, not as high as it had been but there was some in, there was also no leak beneath the car. I drove the car to another MOT centre local to myself who checked everything over and after changing a bulb that needed sorting passed my car! Will not be going to this Halfords or any others again as they massively wasted my time. Only good thing was the lady on the desk being pleasant and arranging the MOT refund efficiently.
December 2023 by James Davenport
Amy from the Halfords garage at Blandford Court was brilliant, she was knowledgeable and provided relevant information and assistance to help us with the issue on our vehicle. Really grateful for her assistance. Thanks.
December 2023 by Emmanuel Ungwada
They?re the best when it comes to services. ..the lady receptionist quite nice and smart . I recommend this workshop for whoever wants a nice smooth without fault car, cos they?ve great equipment. I took my car somewhere else before and they couldn?t even resolved the problem but Halford did. Great one guys !
December 2023 by Olivia Wilkinson
Had an actually very unpleasant experience at this halfords autocentre, which was a shame because the service I received at the kingston park halfords later that day was unmatched. The woman working on the desk and the man who checked my car ended up being so snotty and condescending, and frankly unhelpful. I even was on a call with my father telling him the information they had told me, and the people I was in the auto centre with even informed me they were huffing and rolling their eyes at me behind my back. Then lastly when I said I might go to the halfords in kingston park, they almost instantly brought up that they think my clutch needs replacing, which I could tell was a lie seeing as 4 days prior the car passed it?s MOT straight away with no advisories, and was only used in a patronising way cause as a young girl they thought I didn?t know anything about cars. Will not be returning.
November 2023 by Graeme Clark
Big thanks to staff of this Halfords Autocentre. I recently bought a used car and wanted my tracking checked. I took it to this Autocentre to be checked. The service was great friendly and professional. I left my car and went to work. I was called to say check had been done and waited for my list of faults but no.No hard sell no pushy sales just all good come get your car. Mega happy great service.
August 2023 by Samantha Rollitt
Used to be descent but Would like to know why my car passed its MOT with a bold tyre this year
August 2023 by Roy Jason
I must say that this is one of the best Halfords garage in town. From start to finishing, the service was amazing. Customer service is excellent and credit must goes to Amy. She always try her best to help you out. A great 5 star from Roy. I will use their service in future.Services: Tires
August 2023 by Alex Dawson
The lads at the garage are very good and helpful. The customer service desk and phone could improve by a lot. It took em 5 tries to spell my name and still forgot to put it in the system! When i arrived, i had no appointment booked in.
August 2023 by Fan Fan
I must say that this is one of the best Halfords garage in town. From start to finishing, the service was amazing. Customer service is excellent and credit must goes to Amy. She always try her best to help you out. A great 5 star from Roy. I will use their service in future.Services: Tires
August 2023 by Naveed Ahmed
I previously rated this Halfords garage with 5 stars, but I have returned to update my rating to warn others. In the past, all Halfords garages had low standards in terms of car repairs and customer service except for this one.After visiting many Halfords garages, I have realised that they make it difficult for customers. One staff member at the Team Valley Retail location made it hard for a customer, only to later say they could search for what was needed on the computer.As someone who works in customer service, I know that using positive language is essential. Unfortunately, Halfords does not seem to understand this concept.The company needs to train their staff in positive customer service and hire experienced and fully trained mechanics. Recently, young mechanics who do not do the job properly have been hired.Halfords has ripped me off multiple times, and I will not go back. A year ago, I was told my entire gearbox needed to be removed due to a small issue, which sounded like a scam. This occurred near the Metrocentre.This week, I visited a Halford garage because my exhaust was smoking. After they checked it, I received a call saying it was a major engine failure and they did not have the tools or tech to check it further. This made me lose all trust in the company.They did not make any effort to investigate and just made assumptions. I was advised to take it to Honda, which I did. The Master Technician there informed me it was a DPF regeneration issue with it being diesel.When I called Halfords back to help fix this, they refused to touch it. I took it to Duffys Motors in Gateshead, which is further away but has better Google reviews than Halfords.In the last 4 years, I have realised that Halfords is essentially a scam. They will try to make as much money as possible from customers by exaggerating issues. Customer service is not a priority for them.I advise using any other garage than Halfords and will be filing a complaint.Service: General repairs & maintenance
June 2023 by Scott Gelder
Fantastic work done by the team there! Can really feel the difference in driving after work done. And credit to Amy for the fantastic customer service throughout!Will see you next year for the service & MOT. Thank you!Services: Tires
June 2023 by Anne Freeman
Seemed helpful on phone, but when we turned up for the appointment no technician was available for an hour and no matching tyre in stock. Waste of our time and could have meant a long journey that day had to be postponed at great trouble and expense. Luckily another company sorted us out. Why make an appointment when you can't honour it and you can't help the customer? Especially when you know the customer's situation, have car details and can check tyre stock. Dreadful lack of care. Halford's systems need a thorough MOT.Service: Tires
May 2023 by stuart calinski
Fantastic service very welcome feeling brilliant staff I will certainly take my service Halfords Scotswood Rd very contented customer well done staff ???Service: Engine repair
April 2023 by Penny Kempson
Efficient, clear and helpful. Everything was clearly explained and no overcharging. Bonus points for it being close enough that you can have a walk round town while your car is being serviced.Service: General repairs & maintenance
