March 2024 by Mark Malone
It all starts well as the guy that opens the door is always lovely, unfortunately it goes downhill from there. As soon as you hit the bottom of the escalators though and if you have the misfortune to interact with one of the managers it will ruin your day. My experience echoes many other reviews as you just get contradicting advice on clothing & returns policies and all done in a very passive aggressive way. Customer services on the phone are very similar. Lost my business for life. I'll miss the happy welcoming guy on the door.
January 2024 by Paul Panayi
Over priced and not a sheep buying the same as others thinking they are different, also will never step foot in another flannels again as the staff look you up and down, thinking they are something special when they are on minimum wage. No Chance !
January 2024 by Ken Miller
It's a Mike Ashley company and I'm a geordie so He'll no
January 2024 by Chris Williams
Exspensive..
January 2024 by peter parkinson
Fantastic experience bought my first Barbour jacket
January 2024 by Ibrahim Rayaz
Very nice sleek design go there it's very good
December 2023 by Chrystal Dixon
Love it great shop
December 2023 by Eileen Ahmady
This store is so fortunate and lucky to have Rhys. He is super helpful and so good at everything he does. I love visiting to see him and purchasing clothes from him. He always goes above and beyond.
November 2023 by Colby Lines
Store inside is amazing, but be prepared for the prices of clothing and goods here. All designer gear
November 2023 by A A
Mate I hate this shop so much. Very bad customer service by this blonde girl who works on Wednesdays, roughlyin her mid 20s. She was being very arrogant and unprofessional. Will not be visiting here again ??? She needs to be fired immediately, you guys just lost a customer.
November 2023 by Weronika ok
Blonde girl that works on Wednesdays be trying to take everyone?s man she should be fired, very rude person and full of herself GO FIND YOUR OWN MAN
October 2023 by Nick King
Fantastic customer service from young guy called rhys, went above and beyond to help and search for a jacket, we returned and there it was waiting for us. We purchased it. We could have easily went somewhere else but customer service was impeccable. A credit to your team xx
August 2023 by Chen Xinyi
On the afternoon of August 3rd, I went shopping at the Flannels brick-and-mortar store in Newcastle. After returning home, I discovered a quality issue with the clothing I purchased - the hoodie had a torn drawstring. When I returned to the store seeking assistance, a male manager treated me with extreme arrogance and showed no signs of apology. He only offered two options: to exchange for another item or receive a voucher. His attitude made this shopping experience extremely unpleasant.I wanted to exchange the defective clothing for a new one, but unfortunately, the store had no stock available. I believe that if the clothing was sold with flaws at the store and there was no replacement available, I should not have been responsible for covering the shipping cost when ordering online. The responsibility should have been taken by the store.After unsuccessful attempts to communicate, the manager walked away arrogantly, stating that there was nothing he could do. In the end, I had no choice but to go home with the gift voucher provided as a refund. I felt discriminated against, possibly because I am an international student or because of my Asian appearance. This feeling is deeply unpleasant and unsettling.
April 2023 by Claire Wandless
awful company take 500.00 for Valentino trainers, front comes away after wearing them once, take them back a week after purchasing them, try to exchange only for the female manager in the Northumberland street branch who told me she was an expert on shoes that because there is a mark on them as they have been worn they can?t exchange, I thought that was the whole idea of buying trainers u wore them, I didn?t realise they needed to be kept in the box. This is going further, if this had been a 30.00 top it would hve been exchanged straight away . DO NOT BUY YOUR CLOTHES ARE FOOTWEAR AT FLANNELS IF U INTEND TO WEAR THEM
February 2023 by Luke Arons
Decent as expected. Nicely laid out