November 2023 by scarlet kemp
Faaris was very helpful, super smiley and a had a really nice manner, an asset to the store.
October 2023 by Rachael Saunders
Molly was an absolute star. We had no idea what we wanted for our wedding bands but she still managed to find us the perfect match. We had a lovely experience thanks to Molly?s friendly, attentive service.
August 2023 by Nia Law
Jack helped us choose a diamond ring to celebrate our anniversary. Another member of staff assisted too and they were both brilliant. Great, friendly and professional. Thanks so much !
August 2023 by Gill Vardy
I called the store yesterday and spoke to Jack regarding a necklace and earrings I had seen online. He answered all the questions I had and offered to put the items to one side for me to call into store and see them. He then returned my call to explain there was a discount being offered at present and he could honour that if I chose to buy. I wasn't aware of this and really appreciated being told - this wasnt a hard sell on his behalf, just great customer service. I have been into store this morning, saw Jack and bought the jewellery. Excellent service from Jack - thank you!
August 2023 by Hannah
Great selection of jewellery to try on and the staff couldn't be any more helpful. Glad I went into the store instead of buying online.
July 2023 by Tariq Saifi
I have been to Eldon square branch at Newcastle upon Tyne, and I had an excellent experience. Thanks to Georgia who was more than great in helping and promoting! Cheers!
June 2023 by Abba Mustafa
Ernest Jones offers a variety of watches, including luxury brands at very affordable prices and very flexible payment options. In addition, you get vouchers to spend on your next purchase. With such experience and excellent customer service, I was able to develop the collection of watches of my desire
June 2023 by Mustafa Bober
Lorraine helped us so much understanding about the quality of the rings and which ones are better. Explained to us clearly about all the details. We were very happy about the service she provided for us.
May 2023 by Leslie E
Had an amazing experience at Ernest Jones. Lorraine was extremely helpful with shopping for a birthday gift for a friend, giving me great guidance. Fully recommend and will be returning for future gifts!
May 2023 by Jean Nevins
Brilliant service from staff at this store, even quite awkward requests are resolved with a smile and professionalism.
April 2023 by Steven Brady
Jack provided an excellent service explaining everything needed about the watch and fitting the braclet perfectly
April 2023 by Charlotte Cruci
Amazing experience Vicky was really patient, and knowledgeable. Vicky helped me find the perfect birthday gift for my sister! Thanks so much! Brilliant branch in Newcastle Eldon square
April 2023 by Louise Richley
Jack and Sally are excellent and went out of their way to help me recently. Excellent service and highly recommended! Thank you
March 2023 by Bob Atwell
Great store and very pleasant helpful staff. Khash was particularly brilliant in his advice and assistance to help me get what I wanted. Thoroughly recommended - 5 Stars easy !!!
January 2023 by Glynis Middleton
Don't go here to get your watch repaired. Took my Seiko in early October, couple of weeks later received a quote of £80 for the repair. 6 weeks later received a quote of £250 with no proper explanation. Refused to pay this much for a simple repair.Mid December I got the watch back, phoned Seiko UK direct and received a cast iron quote of £150 for the repair and a promise of getting the repair down asap as they were aware of the length it had taken to sort it out.. So beware Ernest Jones mark up on repairs is huge !
