August 2025 by paul ogden
Took my phone for a warranty repair. Should have been a straightforward fix. The device had clearly failed because of manufacturing issues but EE refused outright. Claiming that some micro abrasions barely perceptible to the eye in the screen protector (they also didn?t affect the device operation or use in any way) meant it was out of warranty because those would also be fixed as part of the repair. Utterly ridiculous planning to close accounts and will never buy from again
August 2025 by Jonny Engleby
Very friendly staff, took my phone to get repaired for a speaker problem, took longer than expected to get it back but parts needed to be ordered so id say its understandable, its also authorised by Samsung for all mobile repairs. Got my phone back and problem was solved and phone looked and worked exactly like it was from new.
July 2025 by Martin Ashburn
Nish was super helpful and knowledgeable when it came to our slightly complicated transfer of multiple numbers to different devices, thanks Nish!
June 2025 by Kate W
OMG the team here were so helpful. They went above and beyond to help us with an unusual situation, gave us so much time and support to get us the equipment we needed.
June 2025 by Jacob Nichol
Four of my friends and I walked into EE Eldon Square intending to buy the newly released Nintendo Switch 2.
Unfortunately, around seven employees were either sitting around chatting, playing on the display consoles or just staring at us blankly. I?ve never experienced such poor customer service in my life.
Not a single member of staff (including the manager) stood up or greeted us. It felt like walking into a room full of awkward teenagers with no social skills.
The entire interaction was top off nicely by one of the employees entire behind greeting customers when playing FIFA on the display consoles.
May 2025 by Rama Krishna Reddy Kummitha
Google has a repair partnership with EE. My pixel pro 9 fold went blank and I approached EE Newcastle Eldon Square and they quoted £1410 to repair. I told them that the phone is still under warranty but they showed me a small sign of wear on the screen and tagged it as 'severe damage' which voided the warranty. It was a complete joke. These so called EE engineers are a disgrace. I then approached Google who quickly replaced the device under warranty. In a nutshell, don't trust EE engineers for warranty inquiries.
March 2025 by Glyn Price
Been having issues for months and months.The picture breaking up had numerous guys here. To no avail but today we rang tech support and the tech guy was amazing. He looked at the Internet speed
it was 28 should be guaranteed 100. He rectified that got all our channels back as we had lost numours. His name was Phil. He reset everything cannot thank him enough. Thanks so much Phil great customer service.
February 2025 by Patrick Latham
We were in yesterday to update our phones and inform of other electronic equipment such as TV and DVD etc, when we were served by a very Helpful and knowledgeable young man named Rish. He was exceedingly helpful, very polite and extremely knowledgeable. He really put our minds at Rest and Helped us thoroughly. Many Thanks Rish. Much appreciated.
February 2025 by Elle
Simon was very friendly and efficient. He helped move us over to EE broadband for faster connection at a lower price. Thank you!
February 2025 by Stephen Dixon
Sales are bad. Tried their best to sell be a cheap phone with a high contract price. £150 phone for almost £50 per month for 24 months.
January 2025 by Melita Lawler
The mall itself is great it?s the security staff they hire well certain ones that follow my relative around that I care for by the way by betraying him to be a thief when he isn?t just because there is someone that they say looks like him makes them believe it?s my relative. My relative has many health issues wears dark tinted glasses and a cap 24/7 because he suffers with light sensitive epilepsy he also has many other disabilities it?s the 3rd time myself and relative have been followed and the 3rd time there?s been complaints put in with no actual response or anything until today after speaking to a nice woman who is actually going to call a meeting to sort it out well fingers crossed and it doesn?t happen again to us or other people who they believe who are thief?s
December 2024 by Chris Enright
Thank you for letting me ring on your phone to ring up Samsung care to sort out my broken phone as there wasn't an Samsung shop in eldon square
November 2024 by Riana Mae
sat down waiting for 40 minutes ended up leaving as they were taking too long
October 2024 by Leo Martin
2 Hour Repair - Nope!
After spending nearly 3 weeks attempting to get an appointment here online (none available ever), trying to call (nobody ever answers) I finally turned up to get my Samsung phone repaired.
Was booked in and charged as phone is out of warranty, waited 2 hours just to return to the store to be told they have 'IT issues' so my phone won't be repaired today after all and certainly not within 2 hours.
My advice, avoid at all costs. Fraudulently advertising a 2 hour repair is scandalous.
October 2024 by Alnoor Elsadig
Really bad and the Stuff were really rude with, I have just waiting there for long time and no bady cared
