December 2023 by LTD
Rude staff don?t go here
November 2023 by Julia Nesbitt
Very unreliable service. Not helpful and rude staff. I am moving to another pharmacy. I have mobility issues and on my gps advice chose them to deliver. I was constantly let down by them.
October 2023 by Gary Scrafton
This is, I think, the first time I?ve ever reviewed anything. I am doing it partly as I feel this is an inappropriate place for vaccinations. My experience was identical to a couple of other reviews I?ve seen here?I attended this morning for a flu jab. Waiting was outside in the cold. Another over 65 customer came out of the inside waiting area having been told she couldn?t wait inside. She described the assistant inside as very abrupt and sharp. (Another very elderly gentleman came to wait outside in the cold. ) She was totally correct about the abruptness of the assistant. Impersonal and rushed. Sleeve up, jab, out. I will never attend here for a vaccination again.
October 2023 by Nicole Mavin
Absolutely terrible service. When I first went in to pick up a prescription, I was waiting for over half an hour. They didn?t have my full prescription in so said they would contact me when the rest had arrived. Fast forward 7 weeks later, went to inquire about the rest of my prescription as I?ve heard nothing. Instead been told that they have marked the prescription as complete and won?t give me the rest of what I need. Not even an apology for this. Ended up having to contact my surgery as a result and sort it with them. Won?t be using them again.
October 2023 by Lucy Sanderson
Rarely answer accessibility bell, when they do you have to wait until all the people who go in after you are served. Why are they more important than disabled people?Got Perscription wrong twiceNever answer the phoneWebsite says it?s an insecure networkMy 16yo went in to buy a packet of paracetamol & ibruprofen ( 50p in the supermarket) they charged her just under £9?
October 2023 by Judith Ramsay
I went for my Covid booster yesterday. Shown to a side door in a back lane, ordered in by a very abrupt lady, and given jab in a very abrupt manner. I requested the use of a toilet, as I had been travelling, but was told there was no useable toilet, and the staff didn't use it (what did the staff do for toilets then?). The staff in the main pharmacy seemed ok, just the woman giving the jabs was very abrupt.
September 2023 by john gardiner
Douglas Pharmacy offers an amazingly superb service.They are highly professional but also kindly and considerate.During the recent Covid Pandemic Lockdown they worked under tremendous pressures and still gave a remarkable service to myself and my wife.The Pharmacy is real gem and a wonderful asset to our local community.
September 2023 by Slim Chance
?flu vaccination here today (12-09-23). In and out as quick as you like ?.
September 2023 by barbara wilson
Very nice pleasant staff very helpful , However the pharmacist is very rude , abrupt to the point where she?s nasty , I hope this review reaches the pharmacist because she is definitely in the WRONG job . I will be taking this further
July 2023 by Mehadi Hasan
Great service from the lass at the counter, get everything I need from here.
April 2023 by Yvonne
I took my elderly father for a COVID booster. Being a GP myself, I found the experience very patient centred, friendly and efficient. The lady pharmacist herself went above and beyond in caring for us and provided accurate information. The wait was not long at all - the queue moved swiftly and the process was enjoyable. True credit to the team here, would most definitely recommend Douglas Pharmacy for all their services!
April 2023 by Robert Gray
Just picked a prescription and was served by a very helpful young man who was let down by the awful energy created by his colleagues. When I first went in one assistant was slagging off a customer who had changed their mind about something while a colleague agreed that they were"just abusing the system". The first woman then stomped through to the office where I could here her angry tones continuing. Then the boss lady started speaking sternly to another colleague - it's rarely helpful to shame your staff in front of your clients. You would all do well to remember the dispensing area is visible through the perspex screen and not sound proofed. If your standard response about "speaking to that member of staff" is heading my way, I suggest you speak to everyone except the young man and maybe have a word in the mirror too.
April 2023 by Daphne
I took my elderly mother for a Covid booster at Douglas Pharmacy today. The approach to the consulting room is via a rather dirty side entrance on a back lane. Nobody said hello or goodbye, and the abrupt instruction to roll her sleeve up, whilst the operator was waving a needle around, was very intimidating. No antiseptic wipe was used to clean the site first. It was over and finished in seconds, but a cleaner environment, and a cheery smile and greeting would have made all the difference.
April 2023 by Ian
Very freindly staff made the whole exerience of my covid jab so easy
March 2023 by Natalia MacCormack
Great pharmacy with a very helpful team. They do go out of their way if needed.
