January 2025 by John Clegg
Just want to leave a review to thank Holly today for the fine customer service, my code for a cheaper drink today did not work after numerous attempts, it was valid until the 12th of January so their was nothing wrong with the code. She told me do not worry it was okay and put my drink order through anyway, which I got for free instead of the £1 cost it would have been, a very nice gesture thank you.
January 2025 by Lynda Petch
Helpful friendly staff ! especially the guy who has 3 dogs..he was very helpful today when me and my assistant dog visited..which is great and appreciated especially in such a busy environment.thankyou kindly..Recommended.
December 2024 by Andreas Götz
Very good Cafe. Delicious Coffee Latte. The Choice of Cakes are good. Staff are friendly.
October 2024 by Irum Bashir
coffe is good here .
September 2024 by Robert Wilkinson
Very busy city centre location. Good selection of food. Staff very friendly and efficient. Prices typical of this type of chain
September 2024 by M J
Staff are constantly moaning about how much they hate working there and the slightest task they have to do. Barely acknowledge customers. Blatantly insulting and mocking other customers in front of others and not clearing tables. Rather they gossip about how bad all the Cafe nero shops are. Finally one staff member really needs a belt as I?m forever seeing their crack when trying to enjoy a coffee
September 2024 by RH Northumberland
Really like this cafe and use it a few times a week. Most of the staff are excellent bar one (the guy in the wig) who struts about trying their best not to do any work and when it gets so busy they have to they seem to be rude and arrogant to everyone they serve. I feel they might be in the wrong profession if they hate the job that much.
July 2024 by VV McG
Amazing staff who coped with a medical emergency brilliantly today. First class service, friendly staff who cared for their customer as if they were family.
Their usual service is the same standard too. Perfect little hideaway for coffee and cake in the middle of the city. I could not recommend them more
June 2024 by Bill Law
Love Caffe
June 2024 by isxia
Great little cafe for drinks
May 2024 by Anabel L
Staff always go above and beyond, store is generally clean and cups/plates etc are always tidied away in time. Can get busy during lunch rush so queues at certain times can mean quite a wait but staff are quick and the wait is never crazy. 15% off student discount is terribly advertised though! Toilets could do with a good clean. Definite + of fewer "local youths" compared to Eldon Squares' cafe nero.
May 2024 by Peter French
Tables full of used crockery. Slow service. No serviette or knife provided and teaspoon looked unwashed.
May 2024 by Peter Malone
Nice a place dog friendly the staff are really friendly it's just a nice place
May 2024 by Norse ko
A relaxed environment to enjoy a coffee
May 2024 by Nicola Zena Lumley
Love this place, staff are excellent. Lily?s customer service is second to none - thank you!! It?s now a regular of mine
