January 2024 by ANNA JOBLING
had a meal here today 7/01/2024 and what a shocking experience from the of . What overpriced disgusting food , ordered 2calzones & carbonara , carbonara was dry and overheated like cheap microwave savers meal , loads cheese topped on even though we said not to due to dietary requirements , bacon was black . My little girl could not eat itCalzones we?re Rock hard dry and tasteless , we had to buy the sauce extra came out one tiny blob each freezing cold like straight from fridge ,Chips had very strong taste of cleaning products and rock hard also .Waiter tall dark haired lad couldn?t give toss , asked for manger , got deputy manger , very miserable larger man , who asked us what he should do , hey mate your the manger , get this joke of circus your running in order .Should of read all the bad reviews before purchasing .How can large food chain be able to operate like this .Think someone higher up needs to look into the running of your Eldon square branchShocking rude and ignorant staffEven my 10 year old daughter felt so uncomfortable.AVOID EVERYONE
January 2024 by Turgut Lyutfi
We had a fantastic dinner at Eldon square . The food was delicious, especially the gamberoni pasta. The service was impeccable, Thanks to Konstantin, who was very friendly, attentive and professional. He made us feel special . Definitely will come back because of him.
December 2023 by Elijah Hayes
Sat 1 hour without food. Girlfriends came first, then mine 30 minutes later. When it came, it was the wrong order. ?????And honestly, the pasta (what I ordered) was over cooked and bland. How? It?s an Italians ? Waiter apologised for the ?wait?. I?d absolutely not recommend this establishment. Only place I?ve actually thought about leaving and paying just for the drinks. They?re just all over the place, dire. To their credit they removed the cost of the drinks, but it still came to about £40+.
December 2023 by Martin Bell
Nearly walked out after not been served for quite a while.Calzone pizza was not fresh at allI did ask for some bolognes sauce to be pored on the top I was told it was already on.... Not... It was dryed up and the inside was also the same.Never had a Calzone like that before.It was clearly not fresh more like frozen and microwaved!!!Food came far to quickly to be freshly made. Rather go to aldis and get one out the freezer.Martin bell not happy costomer!!
December 2023 by Haya
The food was amazing specially the starters we got the king pawn and garlic bites but the service was weird and they interact with u weirdly when your talking there always look over your shoulder I wish they where a bit more
December 2023 by Nicola Downey
Fast and friendly service...plenty of tables available ( Monday evening booking).Attentive waiter ...little bit atmosphereless...can't really explain why except very quiet.
December 2023 by Rufus Cool (RufusCool86)
Can't fault the food or staff. Just be careful if ordering unlimited procecco as the glasses/flutes are only half filled. But staff couldn't do enough to help you.
December 2023 by Danny Boy
The customer service and knowledge in this restaurant is second to none the waiters and waitresses always have a smile of their face and are really patient and understanding when listening to concerns or have a question about the menu or dietary requirements. I would recommend this restaurant for birthdays or staff nights out and the atmosphere is buzzing. I must also add the cleanliness of the restaurant is really good as wellWheelchair accessibility: All on one level and there is plenty of space to accommodate a wheelchair user
December 2023 by Saskia Rak
Amazing, especially for a chain restaurant! I did not go in with super high expectations due to the above fact, but I wanted to try their gluten free menu. The food was really good, and their gluten free menu is extensive. I got the set 3 courses, which there was a lot of options to choose from on, and for me this included the tomato bruschetta (one of the nicest things I've eaten in a long time), a gluten free pepperoni pizza and the cookie dough dessert. Nice cocktails - and strong too! They were all amazing and the service was great too! Other diners ate things such as carbonara, the meatball starter and the amatriciana pasta - all amazing and everyone said their food was great! The only reason I have rated the atmosphere as a 4 star is that, due to being in the Eldon, it was quite loud. However, we would recommend to anyone, especially those with dietary requirements, and we will definitely be visiting again. 5/5 for sure!!Dietary restrictions: Absolutely great for dietary restrictions! The staff go the extra mile to check if you have any issues, and there is an extensive and tasty menu. I felt fine after I ate here, so they are careful of contaminants, and ate bruschetta (which I haven't been able to eat in two years, since going gluten free!). 5/5, would recommend
December 2023 by Melody Towler
Food was amazing.Sea food was beautiful.Food and drinks came with enough time to eat everything.The servers were very welcoming especially Kate and Russell.Wheelchair accessibility: Very accessible.Lots of room to move around.Very friendly.
November 2023 by Margaux Wild
Myself and my two children respectfully waited to be seated and was ignored for some time. We were eventually seen to by someone who appeared to be the manager who stated we were not allowed to come in to the restaurant unless we binned our juices. We had only recently purchased them so disregarding them immediately would have been a waste of money. I replied to the manager and said I would put them away until such time as we were finished our meal to which he said we had to bin them. I ended up walking away from this restaurant feeling like the service was absolutely poor and the manager was unfriendly and arrogant who evidently lacked in management training. We had never eaten at this restaurant and now never will due to the shocking treatment and ill mannered manager.
November 2023 by rowan smith
Me and my friend have been going to Bella Italia for a while now, we used to try a few restaurants in Eldon Square. When we tried Bella Italia we were made to feel welcome immediately by all the staff at Bella particularly Ed who always makes an effort to make sure us and all his customers have what we need and always friendly to us. This is why we keep going back as the staff and the food are the best in Newcastle.Thankyou Ed for looking after us, cant recommend enough!
October 2023 by nyasha
Great place, good food located inside the mall. Loved the aesthetic and the food presentation, loved the tiramisu even more!
October 2023 by Pamela Agria
First time coming here and last. We were sat down for 10min and no one came over to take our order. When we asked the man came and he seem to have no customer service skills,didn?t communicate with us, didnt ask if we wanted drinks or anything. I asked a question and he just replied with ?look at the menu?. The pizza and pasta were tasteless. Atmosphere seemed calm but not a good experience. As someone who works in hospitality , please sort your staff out.
October 2023 by Louisa Rutherford
Went today, place was empty. Our starter of meatballs was ice cold so had to ask for it to be warmed up, then ordered cookie dough for dessert and it came so overcooked it wasn't even dough, just a burnt dry cookie. Server was unhelpful and still charged us for half of the cookie dough. Not good and very expensive. Won't be going back.
