February 2024 by Clare Scully
Prices have been raised exponentially, far too expensive for this lower socio-economic area!!! £4.50 for an old Primark top, £15 for jackets, £7 for handbags, it's crazy for this area especially.The shop is very clean and well kept, the display is lovely, but it's Benwell for goodness sake, can't believe how high they've raised the prices in the last few months, madness, they will lose money on sales. Yes, the blonde "manageress" thinks it's her own little boutique kingdom and I've noted they aren't that grateful when donations are left. Foreigners and refugees are watched like hawks by them, very notable, another customer was told by an assistant "They steal".....It's nice when the regular staff aren't in, you feel more welcome.
October 2022 by liam cross
I was looking for directions to this shop to drop some stuff off, and I thought you should know that after reading the other reviews here I?ll be going elsewhere. Other people are probably doing the same so hope management take note.
May 2022 by Kim Farrier
Popped in today for a browse ,I felt so sorry for a lady who wanted to pay for an item and was told we don't accept copper ,since when is copper not part of our currency ,what the manageress meant was ,I can't be bothered to count it !!! Also someone dropped a bag of charity off without informing staff ,the manageress was furious about this and made it known to customers.the lady in question is petite with blonde tied back hair , mid fifties??if she isn't management then she comes across as if she is ! In a very poor ,deprived area ,I think there should be more empathy towards customers!
July 2021 by Jenny Shackleton
I took some donations into the shop (first time visiting). I had made an appointment as requested. When I arrived, there was no hand gel and no one checking how many people were in the shop (it was a lot). I was instructed to put my bags at the back of the shop without even a thank you, where they joined a large pile. The staff seemed frazzled. I went to the till to ask about gift aid, and as the assistant was busy, tried to make eye contact with a lady in a small office behind the till - she shut the door. I was very tempted to pick up my donations and take them elsewhere to be honest.
July 2021 by Nadine Elizabeth
Used to bring in our clothes all of the time then one day we went in with some bags but the attitude and the way we were spoken to by two the staff and the manager was just not acceptable therefore we will not be returning to this shop
June 2019 by Faz Ud Din
Went there, liked an item which had no price tag on it, took it to the till and asked for the price, A short hair blond witch looking woman who apparently manages the shop, instead of telling me the price she very rudely and discourteously almost bluntly accused me of removing the tag. She needs to come off her high horse she manages a shop which would not be there without the customers. I have also witnessed her mean behavior towards the volunteers in the recent past.
