September 2021 by William Borthwick
Go early you'll find it quiet, plenty on the shelves. The staff on the tills are both friendly and polite. 5 stars.
September 2021 by Adam Costello
Bag tore at self service check out, went to replace it with another, staff member then accuses me of taking it without paying for it, i explain i have just paid and it, security then called because i refused to pay for a 2nd!
September 2021 by David chambers
No longer 24 hours with no explanation on website as to why?
August 2021 by Craig
I went to ASDA this morning. I was told the checkouts didn't open until 8am (which I think should be made clear on your website).\\nHowever a lady with blond hair and glasses, and unfortunately I don't know her name, scanned all my shopping while I packed on the self-service machines. This really helped me out as I had to get back for childcare, and I thought it was excellent customer service.
July 2021 by Loraine Finnigan
Lots of carparking spaces... Very roomy store... Very helpful staff... With the majority of everyday needs on sale... ?
April 2021 by Suzanne Raine
Called in for the first time and found a very cold reception.\\nattitude from a couple of staff quite abrupt and not friendly .\\nSame in macdonalds cold and abrupt manner.\\nWould not come back\\nBadley signed store in reference to covid
March 2021 by Anne
A big \\\"thank you\\\" to Jan (bread goods' shelf-stacker) who, at about 8.45 am today, cheerfully went to the stockroom to seek the item I was looking for. She is a credit to the store and I hope that she is informed of this good review for her.
March 2021 by Mel Charlton
Went to this asda as they had advertised online that they sell maternity clothes, However when getting here they have none at all. Understandable, maybe they were out of stock. I then got the rest of my shopping in and when using the self service checkout the till kept doing the \\\"unexpected item in bagging area\\\" when asking a member of staff that was walking by for help she simply put her hand up and said no i cant im finished now im going home! Which i get its the end of your shift and you want to get home to family but this would have taken 2 seconds of her time. Just thought she was very rude the way she dealt with it. Then asked a man for help and he just said he was busy and to ask another member of staff! Shocking customer service if you ask me! Probably wont be back! You get better bloody service at aldi and they pretty much throw your shopping at you when serving.
September 2019 by liskel Rose
Huge store with everything you need from clothes to housewares, food and drinks. Friendly staff. Love the idea of the scan as go process they have so can pack as you go along. Saves time at checkouts. They offer click and collect here which is another good service.
June 2019 by Dean Tweddle
Usually good store, clean, good offers, friendly staff apart from a lady today would not serve me for alcohol even after I desplayed one of my two identifications and was very rude about it... Still have high opinions of the store and staff however the lady today has been insulting and undermining. If you are not a cool and calm natured person and don't deal well with arse holes I'd reccomend asda byker instead or perhaps morrisons killingworth as are both just as good stores and aren't too far away.
May 2019 by Simon Harper
Shame about who they employ. Sara Harper on the pizza counter is a racist and homophobe. Avoid at all cost. This person is a vile creature. Police have been informed of her disgusting attitude and behaviour.
April 2019 by Eileen Broadbery-sayer
After seeing the TV and about Salmon and Legs of lamb at £4.97 per kg tried several stores none of which had the Whole salmon in. Today I got the last one in your store £18.85, so pleased to have got one , headed down to fishmonger to ask if he could fillet it for me, only to be told he wasn't trained to fillet fish !!!! Complained to customer services, who said , ' oh your the second one to complain today ' You would expect better service from a big Superstore like Asda Benton !!!!!
April 2019 by Kim Nicholson
Click and collect. Atrocious didn't get some of the products and the replacements, since when would it be acceptable to change Duck Breasts to Chicken Breasts. Not include 2 x Tiger Buns and simply not let you know. I will never use this again.
February 2019 by Fatty Cramlington
Rochelle Bailey, do you think it's just blacks that get pulled over if they are seen and fail to scan an item in the self service area? Pull the race card often do you?
February 2019 by Mikel 13
Got charged £75 for google play cards on self service, they didnt wlrk so staff "cancelled" transacrion and put it through on another till, still didnt work. Told to call in day after for a refund, been on the phone and in store daily since and keep hesring no one knows a thing about it. £150 out of pocket and being given the run around. This is theft.
