March 2024 by Graham Robinson
Rang this store last week and gave up after 10 minutes. Tried again today and no one picked up the phone again, so I gave up after 5 mins. Actually went in last week to book an eye test after they messaged me. After 15 mins sitting, got up and walked out. This has got to be the most pathetic Vision Express customer service shop in the UK. Utter rubbish.
February 2024 by Alex Perry
Very quick
February 2024 by Gary Sinclair Barsby (GuyStevens)
Disgraceful service. On a previous occasion I was 10 min late and I was refused an eye test. Despite being disabled having called and informed them I was in the metro centre, I was told not to worry. Today I had an appointment at 12.50. Arrived at 12.45 waited till 14.00. Taken for glasses and eye check and asked to wait again for optician. I had to leave without being seen. I will be looking for a new optician.
January 2024 by Richie
Does anyone ever answer the phone in here! Pathetic!!
December 2023 by tony olsen
Great person who tested eyes thats all I can say I picked glasses with help of staff I have a high prescription asked if lenses will not hang over frame was told no aslong as I get thin lenses payed 120 extra came to store to collect and glasses lenses can be seen not happy when told would be fine then to feal like it was my fault as I asked all the questions right aswell !! They will be fine in frame she said payed extra still not right staff need training and Ave been lied too by staff
November 2023 by del x
One of the most helpful opticians I've ever been to. This branch really set the highest standards for this business. Always so lovely and clean inside and the staff and the most helpful lovely bunch. Recommended all my family to join this instead of a different opticians. I really wish I got the names of the ladies who helped me on the day but every time I visit I always leave happy :) thanks for all your help
November 2023 by Jing-rui Peng
I got my new pair of glasses. It was not go on plan as some issue but the staff helped me to redo my eye test and fix the problem of glasses. Highly recommended for the following reasons: very friendly, supportive, professional and the opening hours are longer than other glasses shops. Highly recommended and will use them again.
October 2023 by neil deighton
Excellent, professional service received today as a new customer
October 2023 by Katharine Richardson
Can I get a copy of eye x-ray,
October 2023 by Andrew
Thank you Sahir for a fast contact lense check up appointment which was thoroughThank you Christopher for fixing my glasses on sight without any charge and futherly helping me with more queries.I doubt I?ll be back soon.
October 2023 by Carol Atkinson
Very professional and caring. Didn't have to wait around for my appointment.
September 2023 by Abbas Mirzaei
They are very friendly , polite and professional through your eye test. Helpful through the product you need and generous in after sale service .
September 2023 by Michael Wood
Booked an appointment for an eye test for 12.05pm. However, it was clear that the store was very busy on arrival and I was told at reception that appointment times were running 15 minutes behind at that point. However, this was not really a problem to me and, on leaving afterwards, it was clear that the staff had managed to get through the back log. The staff were very polite and professional throughout, explaining the various tests being carried out on my eyes and then running through the results afterwards. The overall experience was good and I will be happy to return again in the future.
September 2023 by Donna Jones
Best Vision Express I've been to. All staff were so friendly and the kindness shown by optometrist Julie on my visit was amazing, I forget the lady's name who helped me with purchasing the glasses but she was lovely too. Also I got told 2 weeks for my glasses to come in and they came in 3 days so bigger bonus!Thank you!!
September 2023 by Anil Parmar
A massive thank you to ZIya who looked after me and my partner in choosing the right sunglasses. Spent the time necessary and explained all the options. A true testament to the store, keep up the good work!