March 2025 by Ella
Hygiene is appalling, a member of staff was standing on her phone with gloves on and then handling food without changing them. Been here a few times and staff are always so rude, never any pleases or thank you?s and so miserable. Shame as the pretzels are really nice.
January 2025 by Bex Miller
Very rude staff, wouldn't let me order as the dough wasn't ready yet even though I said I would wait. Was very unprofessional muttering under their breath as I was walking away. The pretzels are good but as the prices keep rising and the staff service being poor time and time again, I'm hesitant to even come back
September 2024 by Rebecca Watson
Absolutely delicious!
June 2024 by Stephen Dawson
Decided to get a pretzel before leaving for the train, ordered 2 Pretzels with my partner. Waited a few minutes then we were asked what we ordered, then were given our order but since we were in a rush for the train we didn't check the bag that there was a Pretzel missing so we essentially £10 for one Pretzel and a bag which they charge 5p. The lady at the desk had awful customer service and appeared as if she didn't care at all.
At the point we realised we were already at the station, we didn't go back because we did not want to wait more than 20 minutes for the next train, what we did expect was our order of 2 Pretzels to be correct.
March 2024 by Dean Reid
My wife ordered 4 pretzels for delivery. 3 out of 4 were correct. So unfortunatly this order was too difficult to manage.3/4 of the order was correct..Delivery time was half an hour late for delivery (possibly just eats fault).Pretzel bits were quite a bit smaller then we have had from the store in person.Sadly this was a large disappointment considering 4 items.First time ordering online, We probably will not be ordering again. But on rare occasions we are at the stall the we might order in person.Thank you for the attempt made.
February 2024 by Greeshma Nalla
Loved it!
February 2024 by Ellie
I tried it today for the first time, it was delicious, but it was not clean at all, the person who made the pretzels had very dirty gloves and because it was close to the bathroom, it smelled really bad, which really made us feel sick.
October 2023 by Paulius Simaitis
Lovely pretzels, nice, soft and fresh. A lost of options to choose from, both regular and dairy free/vegan.
July 2023 by Cedric Martin
I had a nutella pretzel, very good.
The waitress was not very friendly too bad
July 2023 by Parklands01
I bought a cinnamon pretzel for my niece, and it was completely burnt at the bottom. I took it straight back only to have it replaced with another burnt one, and was told they have to be in order for them to be cooked properly. All you could taste was burnt pretzel, absolutely awful!!
May 2023 by Elizabeth C
My son wanted pretzel bites but they wouldn't make them as they had surplus pretzels already made standing on the back shelf, after scowling at us and telling us he could only have a ordinary pretzel we were then served with a cold greasy pretzel from the back shelf. Will not be going back
May 2023 by Nauman Ahmad
Rubbish service. When the staff dies not want to make something specific they just say that they have run out of it. Hapened about 6 times in last 3 weeks
May 2023 by Michael Davis
Absolutely gorgeous pretzels
April 2023 by Lee Rielly
Lovely soft pretzels with plenty of topping optionsIf you?re looking for a little snack whilst shopping then Mr Pretzels is definitely worth a look.There?s a wide range of toppings to satisfy your sweet tooth but there?s also a few toppings on the savoury side too! - Including pizza and Parmesan cheese toppings!We went for the Nutella pretzel, we had to wait 4 minutes whilst the fresh pretzels were getting made which is fine because they came out warm and soft which just made them even better!They also sell drinks too which is handy.The lady who served me today was friendly and I got served straight away as there was no queue but be warned that this place can get really busy, especially at peak times and weekends.
April 2023 by roseberry V
Been visiting metro centre today and my son and little girl became very sick after eating the pretzel.. the pretzel was definitely not fresh and felt soggy ?Definitely not coming again and I?m going to take this to the council and food standards.And on top off that the staff was not friendly and the looked dead inside ?
