January 2024 by John Reed
My wife bought some craghopper bottoms for me in August for Christmas. They were too small for me and we took them back to exchange on January 2nd. They said they couldn't exchange them as time had elapsed outside of their returns rule. The fact of the matter was that they were as bought, we weren't asking for a refund, just an exchange. We had phoned their head office, who said the store could exchange if they wished, but it's their decision.We then rang the store back and explained, only to be refused again. We think this is a total rip off and would not recommend that anyone shop here.
December 2023 by Kevin Crowe
Great sale on at the moment,great gear.
December 2023 by Trevor Benton
Excellent service and great value products.New gloves and hand warmers
November 2023 by Mark Greenwell
Went looking for a pair of trainers and ended up in blacks on the advice of my son, James who works in the store could not of been more helpful and extremely knowledgeable, it was a refreshing change to have the service and consideration for my specific requirements and James could not have been more professional and honest about what would work best for me and he nailed it, I am definitely one happy customer.
November 2023 by wayne thompson
I paid £100 pounds in the metro centre store for walking boots. After one walk, the left boot took the skin of my toe, and the side of my foot, I tried to return them a week later as obviously faulty to be met by the biggest jerk I have come across in a long time( the store manager) he refused to accept my return saying I had worn them and it must be my foot that's the problem, he also said I should have wore them in walking round his store, so they will not refund you on any products you buy, I mean surely you have to actually wear them when you get home! avoid this firm and especially this store at all costs, buy the way just seen the same boots online for £77, rip off company
November 2023 by David Lockwood
This is a specialist store, which has a range of good quality outdoor clothing and equipment.
October 2023 by Mags Cullen
Daniels customer service was fantastic today. Helpful and pleasant. Was great with ne and my partner. Excellent
October 2023 by Nicola Smith
Bought winter coats for my twins customer service above the norm we had every coat tried on ? due to them being teenagers poor staff where demented but never once complained .
October 2023 by Deb Sutherland
Hubby and I got exactly what we were looking for today. Helpful staff, clean shop and plenty to choose from.
September 2023 by Hayley Fox (Foxyhairextensions)
Lovely helpful staff. First time I?ve been in today and they couldn?t have been more helpful ??
August 2023 by Colin Kelly
Great selection of walking climbing and outdoor gear at decent prices. Bought a fair bit walking gear from here never had any problems.
August 2023 by Alan Millin
The staff here are always willing to help, and the store offers a range of brands to suit needs and pockets.
July 2023 by Stewart Sowerby
Excellent some decent offers
July 2023 by Richard Cooper
Amazing service. I rang enquiring about the Rab Alpine 400 sleeping bag and was told they did not have it in store in stock, rather than end the call the staff member mentioned they have the 600 model in stock and they have a 10% off promo on, so I jumped in my car and went to check this out.Again no problems at all in the store infact Caitlyn who served me was super helpful and even got the sleeping bag out so I could check it out and I also ended up buying a Berghaus sleeping Matt which haha Caitlyn was more than happy to let me open this and check it out.Brilliant service throughout infact I rarely leave in depth reviews but felt I should for Blacks at Metro centre as the service from phoning to purchasing inshore was first class! Will definitely be my go to place for future equipment ?
June 2023 by Shaun Wears
Great bought new phone last week great staff quick in and out no messing about ??