November 2023 by Jade Pearson
Wow were do start first of all Selina needs a pay rise or Recognition . Fantastic service from start to finish felt like she was a friend I Had for years . When you think of picking your wedding rings you think of happy times and Memories and selina Exceeded that . Thank you ??
November 2023 by Faiza Begum
Have been going regularly to the shop as I had my eye on a few watches and each time I go there?s always amazing, friendly staff. Especially Tom and Helen who are absolute stars!!
August 2023 by Graham Nisbett
We were helped by the lovely Ellen to find the perfect rings. She couldn't have been more helpful, thank you so much
July 2023 by Zak Coils
I popped into the metro center store on Wednesday morning to have a look at the Omega watches, I received first class service from Abby and Isabella (sorry if I've spelt your names wrong) you's are a credit to the company and I hope to deal with you again sometime in the near future!Nothing was too much trouble, this was my first luxury watch, they really helped me make the right decision the experience was amazing! There customer service skills were brilliant!I was dressed to go to work, I didn't receive a warm welcome in another very well known jewellers. However, when I walked into Beaverbrooks I was made to feel very special, I was offered a seat and a drink and the girls showed me all the different designs explained all of the features and helped me pick the right watch for me!Thanks again I love my seamaster and hopefully I'll be back soon to see you guys for the next one!Zak
April 2023 by David Hindhaugh
very good great service very happy with my purchase ?
March 2023 by Stephen Venus
Exceptional service. Very polite and knowledgeable. Drinks supplied whilst getting served. Great range of quality products.Would happily recommend .
January 2023 by raj bADIAL
Excellent service and great prices.A very special thanks to Kaci and Ben who between them, both sourced the exact watch I wanted, ensured I was kept informed throughout the ordering process and made sure I was able to access my free gift. Received my watch this morning exactly as advised. A perfect service. Thoroughly recommend Beaverbrooks Boutique at the Metro. Thank you , especially to Kaci and Ben ??
December 2022 by Dean Kozlowski
Had a great service from Angela today. Also sorted a great deal too! Can?t wait to see my others half?s face when she gets everything!
December 2022 by Susan Bolam
Greeted with a smile & offered drinkies prosecco for me coke for hubby what a treat. Selina promptly arrived, was amazingly helpful, very patient while we dithered in our choices, eventually settling on 4 items one of which Selina actually choose out of window cos we missed it, Selina also located our £50 voucher sent t old address. Fabulous service, cracking deals cannot beat it.Beaverbrook know how to wrap a gift as well, as they were all Christmas gifts Selina patiently boxed and wrapped each one. PERFECT.
December 2022 by IAN LAYTON
It was a pleasure to purchase some christmas gifts for me and my wife. Staff were great especially Nickola and Robert.
November 2022 by Ceeb22
Went in to buy a Tudor Ranger. Staff were great and helpful. All staff offered my wife and I a drink. (coffee/wine/lager...etc)Bought a fantastic watch. Slick process.
August 2022 by Richard Kidd
Staff were excellent and extremely helpful. Topped off with a Preseco for my wife as I was buying her birthday present.
July 2022 by Andrew Kirby
I came in today with the intention of buying my first luxury watch (hopefully of many).I was greeted by Layla and James who were fantastic during the entire process.I was offered my choices of refreshments and began looking at a few watches I was considering. They pulled all the options I was interested in out of display for me to try on. Nothing was a problem for them and they went above and beyond what I'd expect and also from what I received from other companies in the immediate vicinity.I ended up choosing the tudor Pepsi, they processed it for me and fitted it and we're more than pleasant.I will most definitely be buying my next watches from yourselves purely and simply because of the exemplary customer service skills of both Layla and James. Fantastic employees and invaluable to the branch. Thank you!
July 2022 by Marcus Gilmour
After what seemed weeks and weeks of browsing on-line for a new high end watch, it was time to visit Beaverbrooks at the Metro Centre to see the watches I had identified in my searches. You have to see a new watch in the flesh so to speak, so I was looking forward to this.Walking into Beaverbrooks - always my preferred watch shop, I was greeted by a lovely smile from a lovely young lady - Imogen, who was to assist me from the viewing process right through to purchase.I had identified 4 watches from different makers, and the young lady brought all 4 watches to me on the classic velvet tray for my viewing.After examining all, one stood out and looked better in real life than any on line picture could reproduce. I must say throughout this process, I was offered refreshments from what seemed quite an extensive range of beverages!At no point did I feel pressured to make a decision, and my young lady was absolutely superb in explaining just about every technical question I asked - very professional indeed. There was no fast talking mumbo-jumbo sales techniques - just a very relaxed and friendly atmosphere, with some really good banter!I went for the TAG Heuer Carrera Sport Automatic Chronograph, with the whats almost the Jaguar Racing Green face. I had identified this watch during my searches, and by god what a stunning watch when you actually come to try it on.I completed the purchase yesterday, as the watch had to be ordered in as I didn?t particularly want to buy the display watch. This process took only 2 days.I cannot praise enough the young lady who assisted me - an absolute credit to the business, and couldn?t have helped me any more.Thank you Imogen, and thank you Beaverbrooks - another very happy customer.
July 2022 by Peter Park
Couldn't give me an item reserved by a freind due to gdpr apparently .so bought the item myself without reserving then they sent the receipt email to my freind which would flag up as a gdpr infringement in my eyes. Cases like this a little common sense should prevail .Other than that the customer service was good they even guided me to the shop over the phone .
