August 2025 by Dan
Visited the store for an appointment. Great tech advice here from Scott regarding malware protection on Apple devices. Professional and friendly. Thanks! ?
July 2025 by G Mahmoud
This store manager is nightmare, he was super rude, I bought iPhone 16 pro max 3 month ago paid £1400 for it and it got broken within 3 months of using it with a very minor and light fall, I am not gone accept it even if I took this matter to court, when I spoke to the manger he said he made a decision with 1 minute, he didn?t think twice he said that?s it doesn?t matter if it?s three month or one year the phone got broke you have to pay for it to fix it, doesn?t apple claim that this iPhone is the toughest smartphone that ever existed, how it could get break only after 3 months how the manger just made a decision within one minute? I get it I was wearing hijab he saw a Muslim hijabi women he decided to be racist and treat me like I am nothing I am gone compliant how he treats me like that he didn?t have any respect or sympathy
July 2025 by Suzanne Nicolson
Very good service, booked an appointment but arrived early to have a look around. Was seen straight away and they helped fix issues with my grandad's phone and showed us what to do next time. Highly recommend, great staff.
June 2025 by Lucy D
I paid £1200 for a macbook pro 2017 bought in 2020 which has a black screen when i open the lid, the laptop is completely useless now and apple refuse to fix it even though the company have admitted it is a manufacturing problem so the hardware has a faulty design. A quick google search will tell you that!
They only fix the 2016 models but refuse to fix the 2017 models even though the issue is the exact same. I was told they cant fix it as they dont have the parts with it being so ?old and vinatge? yet you have a repair program for the 2016 models lmao! The problem is ?way less common? in the 2017 models so they abandon me even though its a fault in the hardware design so it was never a good laptop anyway.
I dont care if the warrenty is finished the laptop was never fit for purpose and in store i was told ?lots of laptops do this? mate no they dont i know people who have owned laptops for 10 years and never had this issue where the screen is totally black.
You get told to go to the genius bar at apple stores to get help but its a shame the genius arent f****** building them properly
June 2025 by Daniel Baroy
Great experience getting a battery replacement, all staff I spoken to were friendly and efficient. Very glad I chose to go to Apple for the replacement.
June 2025 by Jayne
Walk-in experience for advice on iPad products. Got put on the waiting list which was super fast. Sean was very helpful and gave genuine unbiased advice on which products would be more suitable for me. It was a nice experience and other staff members I interacted with were lovely
June 2025 by Bartosz Piotrowski
From the very beginning, as soon as Aaron realized we were foreigners, his attitude became condescending and unpleasant. He spoke to us as if we were mentally impaired?painfully slowly, repeating every sentence three times, which was incredibly insulting.
I understand that some customers may require detailed explanations, but his tone was far beyond what?s acceptable and came across as mockery. At one point, I asked if he was about to erase the phone, since he had connected it to a computer. I explained that I urgently needed the device to remain functional because I had to retrieve a code from my mobile operator to activate an eSIM. His response? With a smug expression, he said something like, ?You can?t take an eSIM out of a phone,? as if I had no understanding of how eSIMs work. Honestly, with that level of sarcasm and arrogance, I?m surprised he hasn?t graduated from Harvard yet.
To make things worse, he concluded the interaction by saying?exaggeratedly slowly and clearly?that the iPhone would be ready for pickup ?the next day after 9:45 AM?not before 9:45.? He repeated that four times. In a clearly rude and patronizing tone, he stressed that we must not come earlier, as if we were incapable of following basic instructions. He then pointed?very theatrically and in an almost obscene way?to the exact spot where we should return to pick up the phone, like he was giving directions to children or mentally disabled people. It was genuinely humiliating.
That said, I do want to point out that the gentleman who welcomed us to the store and showed us where to wait for Aaron was extremely polite and friendly. Likewise, the staff member who handed me the repaired iPhone the next day was kind and professional. It?s a shame that our overall experience was so negatively impacted by one individual.
We left the Apple Store feeling completely degraded and disrespected. After a 12-hour work shift, I really didn?t expect to be treated with such rudeness, sarcasm, and disdain. This experience was absolutely dehumanizing and unacceptable?especially from a company that prides itself on high standards of customer service.
May 2025 by Victor Ago
This is not a mentally healthy store. The atmosphere is disdainful of customers. To be fair, some customers can be nasty and unreasonable. Customers can wear you down and make your life as an advisor, very difficult. The job however, of a great quality retail store agent, is to reset their view of the customer every day, and start each shift from a positive place. An agent cannot build a mountain of disrespect for customers based on bad experiences. This is what I think is happening here. I walked in ? searching for eye contact, but not too much as I appreciate agents can be busy. But they were not at all engaging; they were not scanning the room for potential new customers. They were not mindful of how they come across. The guy I walked past didn?t come across as staff as he was looking away or was somewhere else. I asked for assistance from lady staff member who directed me to this person who was doing nothing. (if he was a manager, then he needs to be replaced) He then came to life, like a robot with the power switched on! He completely faked his interest; no smile and asked ?what is it you want help with sir?? At that point I?ve seen enough and walked out. This is a toxic workplace. There is something rotten behind the scene for the staff to be this negative towards a customer like me, who was actually there to purchase a device to replace an old one. What are they doing in there? Is Apple a bad employer? I?ve looked at the negative reviews here, and they are voicing similar complaints ? the staff have poor customer engagement skills.
May 2025 by David Whittaker
Avoid not a good store to deal with even if the fault happened when in warranty, no customer service,just wanted another sale.
April 2025 by Khani Mustafa
Very rude and cheeky
April 2025 by Danielle Platt
Purchased earphones in October, and they are faulty. Don?t have receipt as when I purchased a paper copy wasn?t an option. Don?t have an email and store wouldn?t replace. Standing there with an iPhone, iPad and MacBook and a company like Apple couldn?t replace a set of £20 earphones as a gesture of goodwill. Shocking.
March 2025 by Stephen Fletcher
Great service
January 2025 by Kyra McCready
I had a very unpleasant and disappointing experience. Extremely terrible service. I do not recommend.
December 2024 by Joanna Pattinson
WOW WHAT CAN I SAY! UNFRIENDLY, UNWELCOMING, UNHELPFUL, DISMISSIVE, IGNORANT AND RUDE!
I was in the store today which travelled over an hour to as my phone needed a new phone battery and this was my nearest Apple Store. Upon booking this appointment it said under my AppleCare this service would be free of charge, however the person who was helping me at first mentioned because of the back of my phone being cracked it would be a £25 charge (there was NO mention of this upon booking) as a single parent just after Christmas I didn?t a spare £25 so the assistant practically threw my phone back at me and said it couldn?t be done then.
I then asked to speak a manager, I understand rules are rules but I?ve just travelled over an hour and what spare money I would of had to pay Apple I used to pay for my petrol to actually travel to the store along with my daughter who has severe autism because I have no support and it is the school holidays, (she struggles with waiting around and is prone to meltdowns which I made the staff members serving me clear of but they couldn?t care less) so as a mother and customer I was severely stressed by this point, I was practically begging the manager for options on anything else they could do but all he mentioned was sending my phone away to repair from home but I need a phone at all times in case of emergencies due to the fact my daughter also has seizures without warning and I may need to ring people for help (I made this clear as because of this I can?t go without a phone for long periods of time)
It?s awful enough I have to share personal information in the hope I would receive help but nope! The ?senior manager? couldn?t give a toss! He was very hostile and rude and refused to help me, no empathy at all!!
He wouldn?t even give me head offices number at first when I asked for it!
I noticed when leaving the store the staff weren?t even approaching or helping customers just standing around chatting to each other. Such an unwelcoming environment with disgraceful staff! I phoned the number given which was customer service afterwards hysterically crying to the operator while also trying to look after my 12 year old daughter in the middle of a shopping centre, The woman/operator on the phone even had to calm me down!
As someone who worked in retail for yours, I was always taught and trained to go above and beyond for customers, clearly Apple staff weren?t! Disgusting!!
December 2024 by anne collins
Staff treat older people as if they are ignorant and know nothing about tech. Felt well and truly patronised today- especially given I am tech savvy & navigate a number of online platforms on a daily basis as part of my Director role.
