July 2025 by Paul Junner
Went to the bank today, a polite male staff sorted out the problem i had. Perfect.
May 2025 by Kath Tully
This branch is the worst I have ever had to deal with
April 2025 by Paul
ALWAYS great service, sometimes thus branch can be extremely busy but you can see the Staff are non stop and trying their best.
I have been with several Banks and this is definately One of The Best.
April 2025 by Lisa Ashcroft
Terrible customer service at this branch. They are hellbent in customers using the self-serve machines and not to be served at the counter.
I can?t understand why they don?t just open an extra counter Instead of having a member of staff on the floor pushing people to use the machines.
October 2024 by Philip Balls
Had a problem, went to the jarrow branch at first ,there were hopeless won't b going back there ,so ended up at shields branch ,sorted no problem
August 2024 by intira brimer
Terrible customer service at this branch, now closed lunch times 12.30 till 1.30. deliberately trying to stop people using counter services.
August 2024 by A ndy Haulard
Can?t get a contract number to speak to my my T.S.B Jarrow
February 2024 by Sean Bell
I went in with low expectations so I can't even say I was disappointed. More rubbish service by TSB. One bank clerk on who couldn't even be bothered to talk into mic. There was an elderly gentleman sitting and waiting to be served and he advised another customer he had been waiting ages and he was looking to open an account (poor man). I'm pleased my TSB account will be ceased on the 4th march and I'll be banking with nationwide. Terrible shame TSB is the only bank in Jarrow.
February 2024 by Woodsy 92
Never feel welcome in this bank. Soon as you walk into this bank you are greeted by a member of staff who literally does not wants you in the bank. With this approach eventually they will be out of job. It?s like they want no one to step foot in this bank and for customers to only use mobile banking. Terrible customer service.
February 2024 by Bob Ashton
Slow service and not friendly ?
July 2023 by louise walker
Poor service, nobody on counter. Told to use cash point to pay in money. What is the point of the bank if you can't get a person to help you
February 2023 by Adrian Checketts
Well mannered staff willing and able to help
October 2022 by Loken Patterson
Only 1 person on tills on a Friday dinnertime que is out of the door staff are wandering around doing nothing a gentlemen asked if they could open another counter and got told no staff are helping customers, the only people in the bank are in the queue to use a counter absolutely terrible service
August 2022 by michael mcnally
Gone are the days of consumer focused banking.
December 2021 by Lisa Craig
Appalling waiting time! Even if you do have an appointment!!! They even had the nerve to contact me to ensure I would be on time!!!-
