March 2024 by Rachel Clark
Awful doctors surgery. Waited months for minor surgery and they had to refer me elsewhere. Can't get an appointment for 2-3 weeks. Online system is useless and phones ring for 20-30 minutes sometimes.
March 2024 by Richard Webster
I have suffered for months with issues with my ears. Keep getting an appointment to go to the chemist to be seen. Finally got an appointment to see a nurse at the Glen only to be told they don't do ear syringing anymore and if I wanted to find another practice that offers that service if i want to.. Then asked what I was expecting from the visit to which I replied some sort of advice on what I can do to help the issue or a way to resolve it. Not interested waste of my time you don't get to see a Dr any more and if they can fob you off with a nurse they will do. I am going to loom at alternatives. I moved here from not of the area wished I could have stayed with my old drs at least they had time for their patients.
February 2024 by Kay Bartlett
Glitch in online appointments never ever answer the phone and sometimes pretend they can?t hear you then blame you. My child is type 1 diabetes and I can never get through for prescriptions or appointments it?s disgusting and myself getting an appointment is literally impossible. Worst ever. Better off becoming a gp yourself.
January 2024 by Paul Richardson
Trying to register. Waiting weeks. No news. Will try somewhere else.
November 2023 by Andrew Wright
We turned up to find a disabled parking space that blocked the only drop kerb. Then the automatic door was only the outer door trapping a wheelchair user in the gap between inner and outer doors.
October 2023 by Alex Wilson
The new e-consult system for appointments is fantastic! Staff are all absolutely lovely.
October 2023 by Paul Junner
Perfect. Ideal for parking, metro station, nearby bus stops. Great staff, polite and professional.
September 2023 by mark bolam
Useless now all appointments are moving online no more face to face appointments with doctors absolutely useless worst practice ever
September 2023 by My Reviews
Absolute joke this place has been for years never answer phone when you ring when they open as they advise and when they do no appointments ever , always engaged when you ring , why don?t they do a call que system like everywhere else?
August 2023 by Chris Wale
Very difficult to access doctors or effective help, even with serious symptoms.Busy phones, busy fools.Even the answer machine has a lunch break!! Shocking!!!
August 2023 by Nikki Hall
Marie the receptionist is a superstar she is always happy to hell and she goes out her way. She's an asset to your team
July 2023 by Tracy Andersson Gingell
Everyone needs a Helen in their lives. Thank you so much for the incredible empathy and efficiency and for supporting me in such a highly stressful situation for me. So many gp receptionists get such a bad rap and rightly so. I have had the misfortune to encounter such people. So sadly Helen is an exceptional exception, and I am incredibly grateful for that
December 2022 by Anne Wade
Had app with Specialist about my shoulder..Waited ages. Then was informed should have been upstairs.He nearly took my head off, because I was 10 minutes late. No one told me I had to go upstairs. Automaticly waited in waiting area.Horrible nasty man. Made me feel like a school kid. Saying I made next patient be 10 mins late.. I Was crying at 1 point.. I will not see him again.. I would rather suffer the bad shoulder.."we don't give injections just willy nilly" he told me again. Still waiting for X Ray results????
December 2022 by Robson Brown
less than 48 hours from initial phone call to Doc's Surgery.All staff helpful, professional, and very patient. As always a 5 star service from the whole team
December 2022 by steve mather
Have been attempting to get an appointment via telephone not answering!! Went to surgery no face to face appointments, don?t know how long days, weeks years who knows.I had an MRI which now needs intervention from my GP who I can?t see the system is totally broken, went on the NHS login attempted to get an appointment listed my symptoms and surprise couldn?t deal with me as I Need to SEE a doctor, and repeat !!