March 2024 by dtm316
Last month was the final straw, after suffering through them for a year of incompetence I?ve finally given up and moved pharmacy. Prescriptions are never ready, even when leaving it 4-5 days for collection, queue is always out the door and moves at a snails pace. Last month it took 4 visits to get the complete prescription for me and my wife which was always 15-45 mins in the queue to be seen so all in all not including travel probably took close to 90-120 mins to get a full prescription.Whoever took over running the place about a year ago should seriously rethink the staffing and organisational elements as it?s a complete mess.Following on from a more recent review I'd also like to give a special mention to Daniel, if they could clone him this place might have half a chance of keeping customers happy as he delivers a faster service, but when he is not seeing customers it is very noticeable
March 2024 by Allison Butler
The young boy Daniel is great very quick and efficent makes a difference when he's on .
March 2024 by Allison Greenwood
Disgusting service had to wait 30 minutes in queue to be told my prescription hadn?t been put up it would be another 30 minute wait to then be told they didn?t have one of my tablets in stock when I left there was about 30 people in the queue I went to another chemist and got my tablets no bother. Something needs to be done
February 2024 by laura's barbie stories
Not happyhow are you surpossed to ring to see if your meds are readyif the phone is always off the hook or engagedi've tried so many timesno answer ... pissed off i am ><ANSWER THE PHONE DIFFS !
January 2024 by peter corr
Waiting time is too long at most times of day to get a prescription. I shall be changing pharmacies in the New Year.
December 2023 by grahame tinmouth
I have used this chemist since it opened, and yesterday was the last straw. Whoever is running it has no business sense. When you have one person serving only, you need someone who can do it at pace. We should not have to write down confidentiality sensitive info on scap paper. I have lots of scripts and understand I cannot just walk in and get them that's why I ring up and ask you to make them up but now you don't answer the phone as I witnessed sitting there for 30 minutes. I even tried the app and messaged you, which said it was delivered to the chemist. Then I told the person on the desk I was waiting on 19 items. They did 4, then said I would have to come back, and when we did a few hours later, still not done, they did not have some of them, and 3 were still missing. The queue was out into the doctors, and that's all the time because the person on the desk can not cope. It's too late for me as I have moved chemist, but whomever runs it needs to look at how you do buisness otherwise people will vote with their feet
December 2023 by Michelle Gibson
I am disabled, so need my prescriptions delivered. I have rang over 200 times in one go to find out when my delivery will be made.The phone rings & then it?s like someone?s hung up.This is a recurring theme. I put my repeat prescription in on the Drs prescription line at 07:41 on 12/12. The Drs say my scripts went to yourselves on 12/13 & 13/12.It?s now 18/12 & STILL no medication!!Why does this keep happening?Any help would be gratefully welcomed
December 2023 by Robert Burns
Always put my prescription in via patient access app, wait 3-7 days to pick it up, they never have it ready. Always told to come back later.Bring back Ellison view surgery/pharmacy.Worst pharmacy ever.
August 2023 by ianitgas
Called to pick up prescription about 4pm after earlier phone in which I was told it would be ready after 2pm.After waiting in queue of about 9 people It wasnt ready & was asked to wait 20 mins or call back & wait in queue again.. Not good enough. I pick up prescriptions at Boots & Ashchem who never have this trouble. Always a queue at this chemist & all you hear is complaints.
August 2023 by Sara Daly
Disgusting service, got worse and worse changed rules on delivery got to call for every prescription to be delivered!! Got get through absolutely awful service!
June 2022 by Philippa Kay
This pharmacy has been so very helpful and always have my prescriptions ready when I ring in advance for collection, or if I can?t collect due to health they deliver. The team work very hard and everyone I?ve encountered so far have been lovely - especially the boy on the till/pharmacy assistant with the brown hair and grey top. Thanks for always helping guys :)
March 2022 by finn demaster
This place is a shambles. Does the pharmacist ever come in on time? Very frustrating if you're collecting your prescription on your way to work.
December 2021 by Paul Stokes
Absolutely abysmal service. Cancelled first appointment two hours before no reason given. Second appointment arranged but when turned up after initially asking me to fill in a form (?) then said there was nobody to see me. A particular highlight was the attitude of the receptionist at the practice who was rude and patronising. If you are ever thinking of joining this practice - don't.
May 2021 by alan hogg
Very busy Pharmacy but in spite of this excellent personal service
March 2021 by Joanne Elizabeth
The team were helpful and understanding and one member of staff went over and behond for me. Huge thank you to all as i know it was a hectic day and i still got a 100% service.