January 2024 by Will Ho
Very good bookstore, it also has a Cafe.
January 2024 by David Harrington
Large selection of books, often good deals on titles, great gift ideas and local history section. However, customer service is inconsistent at some stores, the worst experience I have experienced is at The Metro Centre at Gateshead. Branches at York, Darlington and Middlesbrough believe in customer service. Darlington has a very good coffee shop.
December 2023 by Jim Ferguson
It's a great place to browse, have a coffee and read lots of
December 2023 by Stuart Loraine Nixon
Love browsing in any Waterstones. Also I have a loyalty card brought a couple of books
December 2023 by G Moat
I went to buy a new bible, thinking there would be a good selection!! How disappointed was I. Very poor and 1 version of the bible. Luckily, they had the one I wanted. Overall, it's not the best.
December 2023 by Rosemary Chisholm
Always a nice experience. The staff are always so friendly and helpful - this has been my experience at York, Truro and Silverlink Shopping centre Newcastle upon Tyne
December 2023 by Heather Cammiss
Love this shop, always super helpful staff and the coffee shop is a great addition
December 2023 by Jodi Clark
Lovely books store and gas quite a range of books for it's size.
December 2023 by Terry H (TerryH)
Fab. Book shop is great. Cafe is great. Only prob is we always spend when we go there
December 2023 by Tony Lamsdale
Always love visiting Waterstones, their displays are very appealing and logically organised. The store layouts are familiar wherever you go which helps selling but more importantly, helps the customer find what they want. The staff are very friendly and helpful and the bonus was seeing my book on display. Proud author moment.
December 2023 by G F
This is for the coffee shop onlyCosy little space in a vast shopping centre, good spot to escape the madness, the staff are always busy, bur they are polite and helpful. They make a good coffee, and there's plenty to choose from if you need to refule before heading back to the chaos
December 2023 by Toni Davies
Lovely shop, clean and tidy. Nice little Cafe to sit in and have a relax too. The staff are lovely and helpful. Highly recommend
November 2023 by Karen Hickman
Great selection of books, very friendly and helpful staff
November 2023 by Tommy Suth
We were looking for a guitar instruction book for my young grandson. Unfortunately we were unable to find a suitable book. Will have to look online now.
November 2023 by Neil Martin
A regular at the Metro centre shop, love it. With a coffee shop in-store and a toilet, I could spend all day browsing their selection of books!
