January 2024 by John Riddell
Great staff (Jack and Steph I think) both extremely helpful. Highly recommended.
January 2024 by Ian Humble
Got tiles adhesive and grout all in 1 place great
December 2023 by Sue Gardener
We?ve recently been to the Team Valley branch and couldn?t say enough good things about the service. To get our order, Steph needed to contact the branch at South Shields so we picked our tiles up from there. Brilliant service there too! The staff go way above and beyond to help.
May 2023 by Alan Croke
I first visited this store in February 2023. Scott and Craig are genuinely 2 of the nicest, knowledgeable, and helpful chaps you could meet.They guided me expertly through what I needed. And now my bathroom is done.Ignoring some of their advice, I purchased the wrong tile adhesive. But a quick visit and exchange, and I went home with the correct stuff.Today, I took back an unused box of tiles, and the chaps were fantastic dealing with the refund.My advice is to use this Tile Giant store and let the chaps guide you through the process.Utterly brilliant. Thankyou.
March 2023 by Victoria Dunn
A MASSIVE thank you to Scott and the team for all of their help over the last couple of weeks. I've received genuine advice on their products, and best customer care I have received in a very long time. Absolutely amazing, thank you so much!
January 2023 by Rachael Beaney
Outstanding customer service and a good varied selection of tiles, grout and edgings.
September 2022 by Craig Oneil
Scott and Andy were excellent. Both of them went out of their way to help me find the right product and to give advice whilst dealing with other customers. Customer service was excellent. I would highly recommend and will use them again on my next project.
September 2022 by Gawen Robinson
We went into this branch and we?re very impressed with Scott and his team. He was incredibly helpful and patient with us in choosing kitchen tiles and gave us very useful information and advice and a reasonable price. We would highly recommend this service to anybody who is looking for tiles.
September 2022 by Sam Scott
Tile Giant is a good place to start with when looking for tilesScott and Steph are so helpfulAfter being let down, I contacted Tile Giant and Scott emailed through a photo of the stock they held.Ordered placed arrived within 24 hours.Great team.
August 2022 by John Lambert
Craig, the General Manager here is fantastic. Absolutely first class customer service, making sure I was looked after throughout the process from selecting the tile, to placing orders, delivery, recommending tilers, and collecting unused material for a refund. Customer service nowadays is often neglected, but this is how it should be done. And the price given was more competitive than their neighbours, and other businesses. So it's a win-win. Wouldn't hesitate coming back for future tiling/flooring purchases. Thanks Craig.
July 2022 by Shanaz Begum
Amazing customer service from Scott and Steph at the Gateshead branch. From helping me decide on the most appropriate tiles for my bathroom, giving me an awesome deal on the price to delivering them to me. Thanks for the amazing experience guys!
May 2022 by Naomi Knight
Craig has wonderful customer service. Very happy to help. Answered questions like a pro and even loaded them into my car! Rightly recomended! Thank you x
March 2022 by Dawn Davidson
Just had our kitchen, utility and dining room renovated, bought our tiles from Tile Giant, Team valley, Gateshead, staff were excellent, friendly and so helpful. Tiles look beautiful and excellent price. Over the moon with them. During installation our Tiler thought we were going to be short. In a panic I contacted Team valley branch, who had none available but went above and beyond to call their other branches and sourced 2 more boxes for us at their South Shields store who immediately put them to one side for us. I picked them up within the hour, brilliant customer service at both Team Valley and South Shields, thanks so much guys, brilliant service and truly appreciated, will definitely recommend ?
March 2022 by hui zhou
Superb service, friendly staff and very helpful suggestions for us.Highly recommend!
March 2022 by Jules
Called in today needing some advice and guidance with matching tiles for upstands & window sills that will go with our chosen quartz for our new kitchen install.Steph was fantastic and we've now got a couple of options to consider plus a well matched colour grouting.She worked out a guide costing for us as well as supply a few business cards of trades people for us to contact.10/10 for Customer Service - it doesn't get any better than this.Many thanks ?
