January 2024 by Stu Brown
This place is getting worse for waiting times, the staff in the back really need to stop tossing it off back there.If you?re in a hurry and you?re happy to take a hit on a gallon of fuel it will be far quicker to driver to the Houghton or Durham branch
June 2023 by nitram olyzup
Faith in humanity restored. Allentastically screwed and fixed, Absolutely megatasticly ultrawonderful to everything, the universe and Gateshead. Totally recommend these people 100% to all humanity, and all of you people reading this, and everyone else too. Thanks screwfix.we love you screwfix.huzzah's
April 2023 by Peter Marlborough
Very convenient and with a massive range of much needed every day tools or parts. Very helpful staff.
October 2022 by rob donnison
Great service, and great prices
June 2022 by Nasir Ali
Bought online, collected from store, super easy super quick.
March 2022 by Neil McBeth
As with most Screwfix outlets easy to use, quick turn around on collection. Can't fault it.
March 2022 by Eddie Huggins
Every time I visit this store the service is 100%. Staff make the effort to get to know you and collecting supplies is seamless. There's never a bad experience (even if the awkward customer in front is giving the staff grief). Absolutely faultless and my preferred branch to collect from.
March 2022 by Stuart Harding
Forever in and out of this place lol. The Joy's of having a wide skill set and big on DIY.always worth checking price & availability against Toolstation though as sometimes theres a noticable price difference for same item
November 2021 by Angela Smith
Great Helpful service from Owen this morning, As an oldie I made a mistake when ordering earlier in the week and boy did the two guys I dealt with make me feel stupid! Jobsworths is what I would call them. So refreshing to go in this morning and pick up the correct item from Owen, patient when I was looking for the text and took the radiator to the car and put it in the boot! More staff like Owen please! - Very pleasant and Refreshing
November 2021 by Claire
Collected an online order had to wait good 10 minutes as was bit busy and only 1 member of staff working
October 2021 by Peter R
Terrible customer service. Stood at counter for nearly 10 mins whilst customer was being served. No acknowledgement from the several staff that appeared to be in the store. A customer then came in after me and once extra staff appeared they served that customer before me. Fair enough as they were a trade customer and were instructed to go through to the trade area but the original serving staff member then finished serving the first customer and along with another colleague then continued to ignore me and walked away from the counters to the back of store. I walked out of the store and won't return again.
September 2021 by Dave Innes
Dave and Steph in trade at the team valley branch are always a pleasure to deal with, always smiling, nothing is ever too much trouble and they are a credit to the screwfix brand!
July 2021 by Ann McDonald
Called to collect a present for my husband. Lady assistant was very helpful and pleasant.
July 2021 by P
Easily the worst screwfix in the region.In quite bind today trying to get car fixed, needed a tool. Goes online website doesn't work, after 20mins it decides it does wanna work then no confirmation of order.So it says it stock but I don't know if it's gone through or not. So I go to the store to be told none in stock in the first place and my order not placed.Place is a joke, thankfully Toolstation is round the corner opened an account there since nothing went wrong.
July 2021 by adam albert
Store was relatively quiet, I was picking up a click and collect order, service was fast and easy
