March 2024 by Josh Plummer
All of the glass and plants where dirty and Disgusting had to ask for new one three time and everytime there come dirty I willl never be going back there again and if I could give it a 0 stars I
February 2024 by Kyra McCready
The price was good. The workers were polite and not overbearing. Fast service. Clean and neat restaurant. A truly relaxing place. Poor-quality pizza.
February 2024 by Iain Chilvers
Ruined by the self service. Pretty sure they?d make you cook your own pizza if they could.
February 2024 by Graham Allan
Middle of the day so only 2 other couples in there, everything ordered via app at table, serve yourself etc.Food was ok, nothing special & limited options on the all day buffett, with salad & pasta bar very blandAnnoyed that your encouraged to "tip" but as the customer does all the work not sure why you would....Over all £40 for 2 adults & 1child defo not worth the money
February 2024 by Craig Roberts
Visited this Pizza Hut for lunch today as I was hungry when I arrived at the Metro Centre after coming from Middlesbrough to look around the shops.I ordered a 9-inch pan base cheese and tomato pizza, which I wasn't very impressed by as it tasted like it was a bought frozen pizza from a supermarket, and for £11.99 I expected a better Pizza for lunch as I dont go to the Metro Centre that often.The staff member who served me was kind and friendly, which is why this Pizza Hut got a 2 star rating instead of the original 1 star that it was going to receive.I won't be returning to this Pizza Hut anytime soon because the quality and standard of my pizza were poor for the price that I paid.
February 2024 by Jess Howe
The team at this store went above and beyond with their customer service. Special shout out to the manager on the day we visited, top notch!
January 2024 by staggering pain
Lovely staff. Can't be any more geordie than the manager.
December 2023 by Phil Sage
Great food as always BUT losing its way a little with self service and staff looking poorly dressed. Gone are the uniforms and being attended to, kind of, there's where you log on to order, crack on....the lady serving us was nice and helpful but I feel the Hut has lost its customer service and character. If they are charging a restaurant price then provide a restaurant service not over priced self service.
December 2023 by Kevin F
While the staff are fine and respectable So Far...The salad bar is to cry at I've never seen something look so bare.We started at collecting our 'clean bowls' which contained previous persons food so I thought 'Maybe it's added flavour' but majority of the salad bar bowls were in need of a good scrub.You are expected to wait outside to be seated which didn't bother us.While there must of been 10 seated groups (total of 14 people?) people/families it was extremely disheartening to see we need to go the self service to...Order all your food, drinks and desserts staff cannot take this order from your ctable... However, through the self service I am still extremely confused to why I'm "leaving a tip" to a self service machine.. thankfully, I found the 'skip this option ' hidden away. I had to eventually get staff to apply the discount code.Staff - 6Restaurant- 4Cleaning- 4Policy's- 0
November 2023 by Magfed J
Went to Pizza Hut outside Metrocentre for dinner with my partner and it was a lovely experience as always. Been a few times this year and it is honestly one of the most welcoming dine in experiences i have had, the staff are consistently polite and kind when arriving, throughout your stay and leaving. Honestly not been anywhere with staff so polite, welcoming and accommodating. The manager and a serving staff member Heidi stand out massively with their kindness and politeness during our visits. Cant commend these two anymore, a real credit to this Pizza Hut and the Hut franchise.
November 2023 by Jayden Schwark
Delicious food, went at lunchtime and had the Pizza Hut Buffet. It was delicious. Good service but a little slow, and nice and quiet for a half term weekend at 1:30pm. Good Job, Pizza Hut (MetroCentre)!Parking: Many parking areas around MetroCentre.Kid-friendliness: Cheaper kids options on the menu for meals and the lunch buffet.Wheelchair accessibility: Staffed and good wheelchair access as a Pizza Hut and a Shopping Centre.
November 2023 by Michelle friend
The tomato sauce on the pizza didnt taste good, also the dough was not cooked well enough.Dietary restrictions: Was able to switch to vegan cheese easily but at a charge.
October 2023 by Ollie and Rowan
The pizza was very nice it was hot and fresh the drinks were nice and the waiters were very attentive, the salad bar had alot of options, But the only issue was the sanitary the seats were sticky and full of crumbs evan though we were the first peaple in that pizza hut that day, overall it was a good experiance.Kid-friendliness: Very kid friendly lots of cool superhero pictures on the wall
October 2023 by markmV8823OC
Booked a table for twelve on the 14th/10/23 for my daughter?s birthday party . The staff were exceptionally good. A big shout out to the manager Emma who welcomed us and set an amazing tone for the start of the party?. Emma and the staff went out of way to ensure the children had an enjoyable time. It was an exceptional experience for the kids and we are also grateful to the staff member (sorry did not get their name but they had piercings on their face) who constantly checked on the kids ensuring all was going well for them even taking pictures. Pizza Hut, thank you!!
September 2023 by Jo F
Many years since I last visited a pizza hut but at the request of her 9 year old and her friend we visited the metro centre branch.There is a new way of ordering which is done in the form of via an app or at a kiosk. Staff explained they are on hand to help if needed.Both kids got the buffet option which included refillable soft drinks, all you can eat salad bar and pizza / pasta buffet.I ordered the refillable drink, all you can eat salad bar and a vegetable flatbread.Drinks were fine, salad bar all appeared fresh, well stocked and what you would expect.Girls seemed to enjoy the pizza and pasta, there was a good choice of pizzas and 2 different pastas.The stand out was the flatbread, I didn't have high expectations but it was very very nice, crisp, fresh, and tasty. Balsamic dressing and fresh rocket. We often visit pizza express and I pick the Leggera....I prefer the flatbread from pizza hut and the cost is less.For 3, 2 children, 1 adult for all you can eat salad, all you can drink soft drinks and pizza it cost less than £30!The restaurant itself started to get busy around 1215 with a queue outside. And the toilets could do with a refurb but the food was great.If you haven't visited recently I recommend you give them a try.Kid-friendliness: Buffet is ideal for kids to be able to make their own selection.
