September 2021 by Anna
Thanks to Simon, who helped me out the other day. Very positive experience. Wish we had the same level of service and client care everywhere.
September 2021 by Colleen Caddis
The staff were helpful as I went in to enquire about changing my bundle and they changed it to the one I want
September 2021 by Gary Roberts
Really knowledge staff.
September 2021 by Angela Forrest
Only 02 shop able to help with my query, albeit, had to go back after lunch, but at least (hopefully), problem/query sorted.
September 2021 by Shaun Joyce
The staff were unhelpful, had to wait 40 mins to speak to someone, only to get zero help from the useless staff.
September 2021 by B B
My Mobile network. So far all good. Staff at the O2 Shop in Metrocentre are very helpful.
August 2021 by Robin King
Good one-way system in place. Everyone friendly.
July 2021 by Asam Rafiq
Very helpful and friendly staff. Went out of their way to help and get me the best deal. Highly recommended.
September 2018 by evan hart
Very very very good
August 2018 by joan stacey
Nice friendly staff
August 2018 by Scott Ashmore
Very helpful and friendly staff, have a good knowledge of the products they are selling
August 2018 by Gillian Glenton
Really helpful staff. Helped loads.
July 2017 by Anne Woodcock
A o2 customer since 2006 - i upgraded my phone to a apple reconditioned phone with o2 in March 2017.
I have had nothing but problems with it since - the phone sold by o2 is out of apple warranty.
Exasperated with o2 Gurus I again upgraded on 30th just 3 months after the first upgrade.
I thought the manager in the o2 shop was there to look after me as he was aware of the problems.
I have now found out that my 30 day cancellation contract has been cancelled and I am now being charged more money for the same data and now tied into a 2 year data contract for the same data.
The broken phone has been sent back to me because the manager in the metro centre store, gateshead forgot to ask me to turn off my lock screen. To top that off o2 on Facebook have informed me that i will be charged to have my phone repaired. Be very careful when buying a re-conditioned phone and new contract with o2
