December 2024 by maryam shafaq
They had no stock left and said they were closed at 21:19, 40 minutes before closing time which we searched before heading there.
December 2024 by Babak Shirinsokhan
No value for money. Almost rotten lettuce in my chicken burger
November 2024 by Lily. Rose
Isaaf was fabulous!
November 2024 by A M
I came to the restaurant for a meal, made the order on the website through my phone scanning the QR code off the table, the food took an hour to arrive, when it eventually arrived we were told it was late due to a big order coming in and it being very busy, many people came in, ate and left whilst we were still waiting, when the food arrived it was very poor quality and incomplete, the spicy rice bowl was ordered with pulled chicken however there was only one chunk of chicken in the rice which wasnt broken up and was cold and hard, the rice was stale and hard. It seemed as if they has put someones leftovers on our plate, thats how bad it was. The fully loaded chips had the least amount of chicken on there, the chickle burger had NO pickles in, Informed the manager straight away, he then told us he can bring more chicken for the spicy rice bowl and with it being very busy and the big order coming in this is why its happened as they are running out. The same was for the loaded chips and told him the whole point of the pickle burger is the pickles so why have I been served a standard chicken burger and not been told why. He said its because they have ran out of pickles and the restaurant upstairs has ran out too but I was never told this by anyone, instead I was given a standard burger and was expected to be eat and be happy with that without being told they have ran out or whether I would like something else instead etc. I told the manager this is a really poor and the worst experience I have had in nandos as usually im a regular at nandos and this has never been the case. Asked him for a refund for the full order as the entire order was so poor, he agreed and took all the plates back straight away and nothing had been eaten, he then came with his ipad and said he has refunded the entire order of £39.90, however I have not received any refunds yet in my account and the money was deducted.
September 2024 by Google User
On the whole the food was absolutely delicious but the sides were slightly cold and burnt. Luke assistant manager went out of his way to rectify the situation.
September 2024 by Alfie Gascoigne
Great Nandos, fab service. Our waitress was Molli and the service was great ?
September 2024 by Kristina Asimi
Chips was great. The first chicken wing was great, the other two felt a bit bitter.
Big portions.
If you want to wash your hands, you don?t have to go in the restroom, you can do it in front of the restrooms without touching any doors, which I really appreciate.
The place is a bit loud.
September 2024 by Sarah Scott
Been here umpteen times over the past few years. Prefer it to the one in the yellow mall as it's always quieter.
Food has always been spot on, staff have always been friendly. Nothing to fault!
July 2024 by M C
Went there for lunch today, the restaurant is large in size, and despite the restaurant being empty, we had to negotiate to get a good table to seat 6!!
Made a big order and the food took ages, no communication, after about 1 hour and everyone who came 20-30 minutes behind us got their food, the told us that some ingredients were out of stock with communicating anything!!
After long wait, the food arrived and was slightly messed up in regard to the spice level.
Food quality was not that good and the service was a joke!! Even if you place a big order there are still no one to help you to get the glasses and sauces!
Parking: Metro Centre parking lot.
July 2024 by Olivia Pinto
we were served by danisha such a kind girl and such amazing service
May 2024 by Adam Incognito
Absolutely shocking service. Waiters were idiots and rude, whilst the other nandos was jam packed they were closing for the England match. They were convinced there were no tables despite there being more than 30 available. Ridiculous and would not go back
April 2024 by Shoayb Hamdi
Had lunch here today, the staff was very friendly, welcoming and polite .Food was delicious and very clean and nice ? place.
April 2024 by Dee Best
As always, good service and succulent foodVegetarian options: I got the Beanie Burger even though I'm not vegetarian. It's my favourite
April 2024 by Abdii
I'm writing to share my disappointment with my recent visit to Nando's Blue Mall. The manager, Rachel, displayed a stinking attitude throughout the entire interaction, leaving a sour taste in our mouths.During our visit, my group of four received only three of the meals we ordered. Despite showing receipts and bank transactions to prove our purchase, Rachel insisted we were trying to cheat the system. Her refusal to apologize or acknowledge her mistake, even after other staff members admitted issues with the POS system, was disheartening.What's worse, Rachel made sly comments suggesting we were attempting to get free food, and that she would check CCTV later. Even at the end of our ordeal, there was no apology from her end.This experience was unfortunate, especially as we've been loyal customers and fans of the Nando's franchise. While the other staff members were friendly and positive, Rachel's behavior overshadowed their efforts
April 2024 by Nadir Ahmed
I had recently visited this Nando's branch and I am appalled by the behaviour/attitude by the manager named Rachel. As a group of 4, we had ordered and waited patiently for our food but had received 3 meals. As someone who has worked in a restaurant, I understand that mistakes happen and empathised with the staff?s error. However, the manager Rachel was convinced that we had supposedly ordered 3 meals and attempted to cheat the restaurant out of a free 4th meal with our report. Consequently, we had displayed our receipts and bank transactions to prove our statement. Additionally, the other staff members admitted that they had issues with POS system at the checkout. Despite the clear abundance of evidence, the manager Rachel was adamant to believe us, therefore, was hesitant to serve our 4th paid for meal. In hindsight, I believe the manager Rachel had a stubborn reaction as her ridiculous claim was disproven both quickly and clearly. Regardless, this caused a bit of a conflict as were shocked at the manager Rachel?s attitude and poor attempt to rectify the situation. Eventually, we were given our 4th paid for meal by the remaining staff members that recognised their mistake. This was an unfortunate situation as we are returning customers/fans of the franchise. Also, this was a shame as this establishment has a lot of potential as showcased by the friendly/positive employees. However, it is managed by an obnoxious clown that has no humility to take accountability.
