December 2023 by Avril Mcleod
Ordered a motorbike lift on 7th December paid for next day delivery 8th December after waiting on all day phoned to check where it was to be told forgot to put it on for delivery will not get it till Monday Asked for the extra money for next day delivery to be refunded and told they would try not good service machine mart especial when I told you we had been badly let down by another company and you assured me it would be delivered next day£700.00 spent with you disappointed to say the least
October 2023 by Ashbin Saji
The best place to get some DIY tools great service xx
May 2023 by Ali Beggs
Great staff, very helpful at getting the log saw we wanted, excellent customer service. Many Thanks guys
March 2023 by Michael Green
Always well stocked.
November 2022 by Mike Parker
staff are good, always have most things i need, however very poor repair service, tech had my welder and it was returned with parts missing from it, I am not impressed so for service and repair i score a 1 and that was only because you cant score a 0
August 2022 by alan henderson
Helpful,friendly and knowledgeable staff. Good level of stock on site and range of products/manufacturers
February 2022 by Colin Burns
Excellent customer service as always
January 2022 by joe snowdon
Had problems with a new clarks generator. Went in for them to have a look and the service was great he tried him self to get it to run and just exchanged it would definitely use the one at gateshead again
January 2022 by Glen Craig
Good well stocked shop , fully following covid guide lines
January 2022 by Andy Wetherell
Great range of tools and accessories. Friendly helpful staff.
August 2021 by Andrew Carr
Great place. Knowledgeable and helpful staff. They have a good website too.
May 2021 by Peter Thewlis
Needed a tool to complete a job, the store is well laid out despite the need for covid protocols, the staff were knowledgeable, friendly and helpful, I walked out of there with a few more things I'd forgotten I needed but happy that I'd picked them up!
April 2021 by Geoffrey Robinson
Great staff always welcome you don't jump on your back let you browse, It's like a aladins cave.
March 2021 by Sharon Potts
Husband went to the store from heaton to get some tools, as soon as he walked in the shop he was blocked on entry, demanding him to wear a mask before he could tell him he was exempt and show his card the sales person was trying to get him to go and get a mask but explained it was in his car in heaton the sales person saw my husband get out his van.My husband then got a load of bad attitude from the sales person, so he just got back in his van and drove to Halfords instead and spent over £1000 there, also had no issue regarding mask. My husband is a mobile mechanic and is kitting out his van, but will not be going back there rather go elsewhere. Such a shame as was a regular customer.
February 2021 by Mike Heydon
I was in today looking for advice on the correct tool for a specific job...the staff are always very friendly, knowledgable and don't just want to sell you something - if its not the right tool for the job, they'll tell you and suggest an alternative. Good customer service and staff who are genuinely interested in helping is rare these days, so well done Machine Mart Gateshead.
