December 2023 by Andy Ritchie
Staff very helpful, good experience.
December 2023 by Frank Spence
Exceptional service from start to finish. We we looked after by Amanda and also Neil. Got a new bed, mattress and 2 pillows at a great price!! Thanks again for great service guys
December 2023 by Helen Gibson
Lovely, friendly and knowledgeable staff. Understood my issues and took the time to listen to my needs and make suggestions on the best possible bed for me. Can?t wait for it to arrive!
December 2023 by Alan Thorn
Brilliant customer service from Andrew.We were looked after from going in to coming outWell done Andrew
December 2023 by Lucy Mcdine
Mel was really helpful and confidently talked us through the product range!
November 2023 by Marian Marin
We went to the store yesterday to buy a bed. Mel has been very helpful and went out of her way to help us out. We are extremely happy with the purchase we made and looking forward to its delivery. Thank you for all your hard work and patience Mel!
November 2023 by T Duffy
We were welcomed and helped by Janette who was very friendly and knowledgeable, being able to answer all our questions (and there were lots! ?) Janette did not make us feel rushed or pressured at all, and made a large item purchase a pleasant experience from start to finish! Thank you Janette and Dreams
October 2023 by Tracy Crawford
Amazing service, Mel the sales assistant was brilliant, friendly and knowledgeable, I would definitely return because of her great service, she did the sleep match as I didn?t know which mattress was suitable for me, we even got offered a choice of hot drinks!
October 2023 by Laura Kay
The 2 members of staff, Mel & Susan, we dealt with on 2 separate occasions were amazing. They met us on arrival, were very informative & helpful ensuring my stepson found his perfect mattress. They answered any questions we had, made sure we had a pillow to get the full experience of the mattress & even offered drinks whilst we were both browsing & completing the purchase. I would highly recommend this store & the staff & they made my autistic stepson feel comfortable in their presence which isn't always possible. Thank you both for a great experience!
October 2023 by Ann Mayne
I have just had a bed delivered from Dreams Gateshead, from the minute we went into the showroom we were made so welcome, Amanda stayed with us the whole time while we looked at all the beds which were suitable for our needs and the different price ranges,Amanda was so knowledgeable and friendly and we were given a hot drink,the showroom have a huge range of beds, many thanks also to the hard working friendly delivery team, they took our old bed away for recycling and fixed up the new one and gave us good advice. Would definitely recommend.
October 2023 by hc chui
Very friendly and helpful and thank you so much that Susan get me excellent grades service.
September 2023 by Sarah Lempriere
Wow, what an experience! Susan and Greg were awesome - if truth be told, I was a difficult customer who came in 3 weekends in a row, used their knowledge, time and patience, and left empty handed for 2 of them while I debated on my investment. On the third, I had them rearranging the store so I could try the mattress I wanted with the frame I wanted - no quibble, no judgement, just willing and ready to help me make my decision. Susan was brilliant - really down to earth and likeable, which put me at ease and made me comfortable to invest. I left really happy and satisfied with my purchase and experience! Thank you Susan - if you can handle me with such grace and patience, you can handle anything - I?d give 10 stars if I could.
September 2023 by Oliver Walton
Staff were all extremely helpful and Zoe made finding the right bed/mattress quick and painless. Thank you!
August 2023 by Krishna Bajaj
Visited the Dream store in team valley for double bed, we met lovely lady, ? ?Amanda? who explained about the bed and mattress plus the storage space, Ottoman bed. I was with my daughter and son. All of us tried the type of mattress. She offered us the pillows as well while trying the bed. Several times she asked us for tea or coffee. She made lovely cups of tea for all of us. We liked the way she explained, properly, pleasantly, patiently that we felt like ordering the 3/4 of double bed and we did it.I strongly recommend.Krishna
August 2023 by Susan Smith
The salesperson Susie was really helpful, answered all our questions. No feeling of her being pushy, gave us plenty of information, all in all an excellent service
