July 2023 by Vicki Redmond
Took my daughter to metro centre store to find some summer shoes in the recently started summer sale. Violet came over (after a team member passed us over quite abruptly to her so he could see to his headache). We explained our daughter has been having sensory issues with her feet and Violet set to task to establish boundaries & find the best shoes. Kind, patient and friendly she was the perfect assistant and helped us find 2 pairs perfect. She didn?t pressurise the sale and genuinely wanted to help us - both my husband and I work in service and she was exceptional at every point
November 2022 by Talya Morris
Dont order online! Messed up my order and now it?s impossible to get hold of anyone to help me!
September 2021 by David Taylor
Lovely girl who helped me today, I just walked in with a pair of shoes on and said can I have a new pair of these, she nee the make and style and brought them straight over Melissa was her name great service..
September 2021 by Sion Phillips
Very, very busy only 2 weeks before schools go back so full of kids getting measured for school shoes. Best to book a time slot and you can go straight in and be seen straight away. Not many styles in stock for all sizes
September 2021 by Jasmine Black
Sophie and Chloe - AMAZING. They saw my son was having difficulty whilst waiting in the queue for his shoes fitted for school, they were both fantastic and measured his feet outside the store and put him at ease, my son is undergoing autism and ADHD assessments so this was an amazing experience for both myself and my son and we cannot thank them both enough!
August 2021 by John McArdle
went with grandson for new school shoes excellent staff and great service provided
August 2021 by Irina P (11 Stars Maths Tutor)
Clarks keeps losing points. Poor variety of shoes in the shop, not too much to choose from.\\nI ordered 9 pairs of shoes for me and my family in 2 orders from the website to be able to choose what fits. The same size and width, but some were too small, some -too large, and some -lesser quality than appeared on the website. We've chosen 3 pairs, and naturally expected to be refunded for the rest! But because of the Covid I couldn't make it to the shop on time (can happen to anyone, can't it?) I was 1 day late (2 weeks only were allowed). The managers of the shop are powerless and have no authority, and no say. No, they understand my circumstances but simply can't even call their superiors to resolve this or any other issue. The only communication they are allowed to have with those who decide is by email, which is normally ignored.How sad! Obviously all tuned to maximise profit at the cost of the customer service. No, I won't be ordering from Clarks anytime soon, but I don't think they care now when they already managed to make me pay more. Congratulations, Clarks, well done (not).
August 2021 by Michael Graham
Not much in the men's section, some shoes are are rather expensive for what you get.\\nAm afraid to say I couldn't really find a design I liked that I'd spend the money on.
August 2021 by XXFMXX5
Great choices and can't go wrong with a great brand of footwear \\\" I have meny pairs\\\" staff are fab to ?
August 2021 by Trevor Brown
Great shop, excellent quality and staff couldn't be more friendly and helpful.
July 2021 by Gillian McGinty
Love Clarks. Shopped in Clarks for many years \\u0026 love their shoes. I do feel they are a little more expensive now so usually look at their sale shoe's first. Use Clarks done lose Clarks.
October 2020 by Sandra Robinson
Great customer service today from a young lady when we were buying our Grandsons 1st shoes. Surfaces and seats sanitized in between customers. Very organised and kept informed when it was your turn. x
September 2020 by Mathew Burton
Got our daughters first pair of shoes today. The staff were so friendly, especially with our 9 month old. Knew their stuff which resulted us buying 2 pairs of shoes.
September 2019 by Tora Smulders-Srinivasan
Great service and enjoying my new shoes
September 2019 by Heather Parkin
Weekend before school returns- extremely busy shop. Very organised, lots of staff, probably the quickest service. Well done!
