March 2024 by leigh dixon
Great carpet at a great price and very knowledgeable staff
March 2024 by Hayley Burke
Got a new carpet for our stairs, landing and spare room. Knowledgeable and helpful staff in the shop. No hard sell or pressure. Carpet fitted within 2 weeks - fitter Carl very nice guy, did a brilliant job including planing the door so it would close and throughly tidied up. Would recommend this company.
February 2024 by Gillian Patterson
Excellent quality carpets at really great prices. Got sorted within 10 minutes.
February 2024 by Scott Joyce
Used this carpet shop before and always had a good experience however had a problem this time. I had 2 bedrooms and my stairs carpeted and once it was all fitted I noticed that one of the bedrooms has been cut wrong and the "carpet fitter" had put lots of glue underneath where it didn't reach the door strip in an attempt to hide it. I noticed it when hoovering it as the pile started to come out. I rang them up and the lad said not to worry I will be out in a few days to fit some wider strips which I was more than happy with as this would have more than likely rectified the problem. Fast forward a month, yes I understand Christmas in between and all that but there's still been 2 free weeks and it's still not sorted out so I rang up and spoke to the manager / owner, and all I can say is what an unpleasant arrogant person he is to deal with. The whole time I was on the phone he wouldn't let me get a word in edgeways constantly talking over me and just speaking to me like something on the bottom of his shoe. I told him the problem and he started ranting about how he can't just change 2 carpets like that and that he gets chancers phoning up all the time. All I was trying to say was that a wider door strip would probably sort it out as I had been promised. Phoned another my partner phoned another twice as nobody was showing up to fix it when he had promised. Eventually on one of the phone calls he said "I suppose It would better for both of us to get it sorted as soon as so then you can stop ringing me" I personally will never use this shop again due to how he speaks to and treats his customers, and I certainly won't be recommending them to anyone else how I always have done. The problem on the carpet is now sorted finally so that's one good thing I suppose.
January 2024 by wayne spendiff
Totally go above and beyond,absolute pleasure to deal with,Wouldn't use anywhere else
January 2024 by Georgia Daniels
Excellent quality lino, amazing customer service. Would and will recommend. 5*
January 2024 by Jasmine Grandfield
Great service and prices , delivery on the day too very helpful , would definitely recommend if wanting good quality carpets and a bargain ! X
November 2023 by Sara Malone
Absolutely brilliant service. Had exactly what I was looking for at a price that matched my budget. I needed flooring quickly and it was delivered the same day. Faultless service and highly recommended. Thank you.
October 2023 by Tony ?TOTO66? Tomlinson
Extremely low price for high quality carpets.
June 2023 by clare handleigh
Popped in today for a small carpet, helpful, friendly staff. Good prices and good quality carpets.. he loaded the carpet into our car and offered a free tin of carpet glue and door grips. Would definitely recommend
May 2023 by Gary Wedlock
second time we have used carpets R Us and on both occasion they have done an excellent job. Quick no mess and good quality carpet at acceptable prices. Don't be fooled by sales and discounts others offer, give these guys a try.Gary and Denise
May 2023 by Denise Bullock
Just popped in, the lad was extremely helpful in finding pieces in my size and budget. He offered a more expensive piece at a knock down price and included some underlay to offset the price. They re rolled the piece so it would fit in my car. Will be coming back to use them when finishing the bedrooms in my house. Thank you
April 2023 by Louise Mcgrouther
Excellent service from Jordan, when I went to the shop and explained what I was after, Jordan gave me a few different options to suit my budget. Quick and easy service after I selected the carpet I wished to order, I paid and delivery/fitting was organised for the following week on my day off. The carpet arrived and was fitted as organised. There was an issue with the carpet as it settled, I eneded up with a bump through the middle of the room, I went back to the shop and discussed this with Jordan. With no quibbles, Jordan offered to come out himself, have a look and adjust if needed. Sure enough Jordan arrived as planned, helped me move furniture that I couldn't manage to move on my own and fixed the bump. I'm absolutely over the moon with my new living room carpet and the service I received. Not every job will go to plan, however this is when a business shows their level of customer service and commitment and I was 100% satisfied with the service I received. Not to mention the price of the carpet which was by far the best around.Thanks so much Jordan, and the team. See you soon for my kitchen flooring.
November 2022 by Ellouise ?Eljam? james
4th time now we've used Carpets R Us Dunston. Always excellent and friendly service, great quality carpet for the price, will continue to return. Many thanks ?
November 2022 by Ann Storey
Had carpets fitted in our bungalow by Carpets R Us good quality carpets very good service the fitter Ben is excellent at his job would recommend asking for him thank you Ben
