March 2023 by Em Sendall
Went to this shop today to return a parcel through collect+ (using the return instructions and label provided by the company I was sending the return to), only to be told "Sorry sweetheart, it's too big and the driver will whinge". It was a box with winter boots in - so on the large side, but not heavy at all and not ridiculously large. On top of which, surely it is the driver's job to collect parcels of all sizes!? Especially as collect+ / yodel was the required and only return option. I ended up taking the parcel to the lifestyle express store at Eastfield, who took it no problem.
