January 2024 by Swift Kay
I visited this Specsavers store on Thursday 28th December and was horrified and appalled by the level of customer service received.I worked for Specsavers for many years as part of the professional team. Both as a GOC registered Dispensing Optician and as a manager of a store.I called into the Blaydon store as my frame, under 12 months old, had snapped at the bridge. I was first told that the guarantee period was only 3 months. I pointed out that this was not correct. I was then told that as they were not supplied by the Blaydon store I would have to pay £44.50. Where this figure came from I have no idea. Again I pointed out that this was not correct. Under Store to Store protocol, all customers should be treated as if from their store.Neither member of staff that I had dealings with wore a name badge and were not in uniform. They were also very rude.There was no manager available and I left feeling both extremely cross and also upset that Specsavers as a brand is being terribly let down by this store.
November 2023 by Melvin Wright
Glasses perfect staff very helpful and friendly
November 2023 by Nadia Sheffield
Lovely bright & clean shop. Lovely friendly, welcoming & professional staff, even though they are very young, they all treat you with respect & offer good advice. A 10/10 from me everytime.
November 2023 by Afshin Ar
I had an exceptional experience at Blaydon Specsavers , thanks to Stephanie. Her professionalism and attention to detail during the eye test were truly impressive. Helen's assistance in choosing glasses was equally outstanding. I highly recommend Blaydon Specsavers ++++
October 2023 by Nick Davies
Great experience at this store last week. Lyba, Thomas and James all very helpful
October 2023 by Julie Lamb
Absolute shambles of a service. I've never experienced such an unprofessional and incompetent bunch of staff.
October 2023 by The world according to Olivia Dancing queen
Inexperienced staff, not helpful. Had to ask about everything. Not friendly or professional.
September 2023 by TheJbGuy
You get seen to in a reasonable time, rarely ever run over time compared to appointment time, glasses are good quality.Not worth reducing the rating but I wish the advertisement for the "2nd free pair" was clearer on what you get compared to the first pair
September 2023 by Mags Armstrong
The staff and the staff who test your eyes are helpful also the shop is very clean and tidy
September 2023 by Peter Scott
Fantastic service and great value for money
August 2023 by J B
You get seen to in a reasonable time, rarely ever run over time compared to appointment time, glasses are good quality.Not worth reducing the rating but I wish the advertisement for the "2nd free pair" was clearer on what you get compared to the first pair
August 2023 by Janet Robinson
A fantastic service and it was thorough from start to finish.
August 2023 by Dixxie 420
Where do I start ?, Is this a joke shop, part of some sort of prank TV show? Was there 1 week ago, The eye test was ok, the after "sales " part was a complete fiasco, was gonna be my first pair of glasses, the salesman couldn't/wouldn't answer a straight question, more interested in upselling and making sure you knew all about the feedback form for him even repeating his name 5 times,(its my eyes i'm here for not my ears)Left me looking at frames not knowing what was going on or what the process was while he yapped to other staff,picked some frames just to get out of there,asked to return next day and they knew nothing about any orders etc,paid for the eye test and left,what a joke,would rather be poked in the eye with a sharp stick than return to this shop.
July 2023 by Crozza
Went today for an eye test and OCT scan. The place was very busy, but seemed organised. Pleasant helpful staff, I didn't need a new prescription today, and NO pressure sales to buy new specs, but I had a browse and a try on, took some selfies for reference and opinions from my nearest and dearest. Booked again for a contact lense check up at the end of the month, and will likely treat myself to some new spex ?
June 2023 by ubaid u
AVOID! Store dont answer the phone, when told you will be called back from their main call centre you wont get a call back. I have been signed up to a direct debit scheme but no conact lenses have ever been given even though money has been taken out for more than 2 months. Absolute joke.
