February 2024 by Timothy Sajjabi
Good customer service
May 2023 by Chelsea Blues
Amazing value for my pieces and the staff are super lovely. The manager is very understanding and helpful.Will deffo come back again! Where else can I find solid gold pieces for less than £100?
January 2023 by Crazy cow Lady
Level feeling embarrassed by the service I received won't be back
December 2022 by Ljh H
Level feeling embarrassed by the service I received won't be back
April 2022 by Gemma Over
Can wedding rings be returned?
The diamond from my engagement ring (from Warren James) came out this weekend, luckily I found the diamond! We get married in 7 weeks, the Woking store were absolutely unwilling to try to get it fixed in time for me! You sell engagement and wedding rings these are important items, I can?t get married without my engagement ring! The lady was so rude and unhelpful to me I no longer want my wedding ring that was purchased from there! The whole experience has been tainted now by the lack of care! I?m absolutely devastated that the diamond came out, but more so by they way I was treated - it?s not a £20 ring! It?s also not my fault that the diamond wasn?t secured properly or in a way that will last!
Note to anyone buying an engagement / wedding ring, they aren?t built to last! I?ve just paid a lot of money to an independent jeweller who were very helpful!
January 2022 by Amber Bryant
Lovely staff, very helpful and friendlyDefinitely recommend
June 2021 by Capricorn
Very rude, patronising Indian customer service lady. Not helpful at all I asked for size J ring and the size in the rings I was interested in was unavailable but she went on to show me a size up from J which clearly was too big. No mention of they can order the size or if theres any other similar styles ect in a J nothing. Her face was cold, tone of voice aggressive, dandruff all down her top/dress. We just left found an amazing ring somewhere else who hadmy size and customer service was amazing.
April 2021 by Phillip ?Dinger? Bell
Some great sale offers at the moment.
April 2020 by AM AM
It?s not about the money ? , it?s just about respect for your customers .I?ve spend today around 200£ and they still charge me 2.50£ for their own bag ( W J ) .I found it very unpleasant.
