February 2024 by Simon Brooks
I'm not usually one to get up on a pedestal and complain, but I find the Vision Express (VE) pricing confusing, especially in today's world of needing to be ecologically aware and responsible.My recent visit to VE and a need for new lenses meant I had a choice of buy new frames with my lenses or re-using my existing frames. My confusion lies in the fact that buying lenses without new frames is significantly more expensive than buying lenses with new frames.So, in the world where we should be reusing and recycling, VE have a pricing policy that actively discourages this. Shame that VE doesn't feel it has a social responsibility to protect the world in which its customers exist. Very short sighted (pun intended).
January 2024 by Eric Norman-Walker
Very helpful; better experience than the other lot just round the corner. Calm and conscientious. Manager a lovely lady along with all staff.
December 2023 by Brando
Excellent service and very helpful stuff. Served by Leanne, a credit to the team. Highly recommended.
December 2023 by Andy Mealin
Excellent customer care. I mangled my titanium frames and they straightened them up in minutes for no charge.
December 2023 by Anne Wayne
Excellent service and the most thorough eye tests we have ever had.
December 2023 by Marius S.
Had an accident with my glasses, brought them to this vision express on Saturday morning, 8th December, and got them fixed with no questions and free of charge less than in 20min.Great service consistently, it was not I had good experience there just in last 12 months.
December 2023 by Shabraiz Hussain
We visited Vision Express to purchase glasses for my 3 year old son and received exceptional service from Keiran Crook FBDO. He was professional, polite and friendly and managed the situation exceptionally well. Thanks Keiran and thanks Vision Express.
November 2023 by Joan Calder
Excellent staff look after you very well. Cannot fault them.
October 2023 by MARK DAVIS
Where do I begin? Great and pleasant venue to get your eyes tested. They have proved very helpful with my elderly father too. In my case they diagnose things quickly and effectively and always pick up on any problems emerging in its early stages. Recommended every two Yrs and you may not need a prescription. Price list etc is competitive too, lovely optometrist who is great too. History this vision express has of being in Woking town Ctr, very central location, car parks are central too. Come to this place for your eye test, you will not be disappointed!
October 2023 by DEREK SPRY
Myself and my wife are well pleased with the service we received from this store. We both purchased new glasses and the whole process was a pleasure from start to finish. A special mention forKieron who dealt with the choosing and fitting of our glasses, nothing was too much trouble for him, any questions we had he was happy to answer and also he has a wealth of knowledge and is a really nice person.Thank-you,Derek and Louise Spry.
October 2023 by Sabrina Mepham
Really not happy with mine and my mums experience here on 30th August, we both went for our eye test appointments, had it done by the same woman. This Indian woman, really not happy with how we were treated. I had my test first when checking if the lenses were better for each eye, she was so slap dash and no care at all, went into the eye heath screening room, where you're asked to place your chin on the chin rest was dirty and hadn't been cleaned. After doing that test I was told to have a seat in the waiting area in which I was waiting 10 minutes then the Indian woman asked my mum to come in for her eye test. The Indian woman didn't have the decency to tell me that my test was finished and the outcome of those tests. Then she did my mums tests, the outcome of that test was that the woman said she would mark the information down on file and ask for the someone to be in contact with my mum. My mum spoke to another member of staff after this woman said she'd look on the computer to see what this Indian woman had marked down and she said there's been nothing marked on my mums file. Then me and my mum saw this Indian woman with her coat on who couldn't get out the store fast enough, either her lunch or finished work. So she was just doing everything fast without customer care so she could leave. Well customers eye health is very important and this woman didn't do her job properly, and still no one has contacted my mum about her eye concerns !!! Shocking !!! Next time we'll go to Specsavers !!! If you want to treat your customers like that !!! Really not happy !!! ?
October 2023 by Aftab Hussain
Thought I would try vision express Woking, but wasn?t that impressed with the optician.Two previous visits to vision express Brooklands the experience was much better. The opticians took their time to discuss my test results and options for type of glasses. Unfortunately, the Indian optician I visited didn?t provide the same service. Felt very rushed without the same discussion to discuss my results and options for glassesDisappointed and won?t be go back here
September 2023 by Cathy Friend
Always great service here, it was quite busy this last time we went but was super efficient and we felt well looked after.Can't thank Leanne enough for going above and beyond for helping my daughter find the prefect pair of glasses.
September 2023 by Shannon Bryans
The lady optician was amazing. She was very thorough and made sure to check everything. I have never had an eye exam like it.
June 2023 by rod akers
Well done vision express, and all the team. Replacing a broken pair of my main glasses could not have been easier. Seven days for frames, varifoical, transition lenses.Very professional friendly serviceThank you very much. I will certainly be glad to recommend you to anyone! .
